Clear communication is at the core of every great business. Your message to your customers can be the difference between reaching your entrepreneurial dreams and going back to the daily grind.
Through my experience as an entrepreneur, founding and working for many start-ups, I understand the need for small businesses to communicate effectively on the web.
Building websites for my own companies, my employers and free-lance clients has showed me how to use clean design and clear messaging to provide the best possible customer experience.
Designed and built websites for more than 10 years
Built online communities to support a large base of technical clients
Created customer feedback systems to improve product design
Setup and managed social media communities
As I continue to pursue my own entrepreneurial passions I am always looking for other entrepreneurs and small business who can benefit from my experience.
- Website Planning
- Website Redesign
- Website Graphic Design
- Content Development
- Social Media Community Setup
- Business Cards and Letterhead
Swiss Army Knife
2012 - Present
Built and managed the customer support system for 2 iPad games and a physical collectors card trading game.
Rigorously tested iPad games for crash and bug fixes while developing a testing procedure for ongoing QA.
Designed, built and modified pages for the existing company website built on Drupal.
Created internal and external marketing materials using Illustrator and Photoshop to drive marketing initiatives and bring in new business.
Crafted email copy for campaigns to raise product awareness.
2011 - 2012
Created an international support community to provide web design assistance to more than 18,000 customers.
Implemented a developer community and internal system for building, reviewing and launching third party products built on top of the PageLines framework.
Led the planning, creation and roll out of comprehensive product documentation.
Planned and executed an international product launch of the PageLines web design framework.
2009 - 2011
Created international partnerships with fuel cell manufacturers to import and sell hydrogen and methanol fuel cell systems in the US.
Created prototype fuel cell kits for the US Department of Energy (DOE) as part of a government awarded contract.
Built an automated distribution structure to manage domestic product distribution.
1998 - 2011
Provide Logistics coordination for preparation and distribution of food and beverage products for 55,000 Bolder Boulder Memorial Day 10k Road Race Participants. Leed a 10 person crew to receive, prepare, pack and distribute over 650,000 individual food items with the help of 1000 volunteers in a 6 day period.
Fuel Cell Store
2005 - 2009
Personally manage all sales, customer service, marketing, supply-chain and web services for the Fuel Cell Store. Daily tasks include maintaining and updating our website, order entry, inventory management, purchasing, technical support, sales inquiries, quotations, vendor relations, print and web marketing for more than 500 e commerce distributed products.