I am an Arabic speaking technical support engineer (Public safety agencies system) and a language content specialist-Arabic (leading vendor of abuse management software for the gaming, social networking, and virtual worlds markets). My duties include answering calls, logging faults (KEA, Sostenuto) and providing 1st-2nd (VNC-RDP-XenApp-Checkpoint-Cisco VPN,,,etc) and 3rd line support for applications based around C#.NET, VB.NET, SQL Server, Oracle and Windows based technologies. I am also responsible for the development and enhancement of...
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Nov 25, 2012|Translation|Private|Completed
Apr 23, 2012|Translation|Private|Completed
Feb 7, 2012|Translation|Private|Completed
Jan 23, 2012|Translation|Private|Completed
A multi-skilled IT professional with in-depth knowledge of architecting,
installing and configuring computing systems. Experienced in providing client
focused IT support and in successfully analysing and resolving IT hardware,
software and network problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills.
•Excellent customer service and communication skills.
•Excellent project implementation and evaluating skills.
•Experienced technical writer, localization, translation, edit and proofreading skills (English and Arabic).
•Fluent in English, Russian, Arabic and working knowledge of Romanian.
•Engineering / development experience.
•Ability to establish relations with firms in the international business market.
•Excellent skills in diagnostic and trouble-shooting software, hardware, desktop, laptop, server, printer, backup, storage and network technologies.
•Experience in various service management software
•Experience in Windows desktop and server environments.
•Oracle, My SQL, Linux, GD92, VPN/SecureID, Citrix, AD
•VNC-RDP-XenApp-Checkpoint-Cisco-Nortel Contivity VPN,,,etc
2005 – Present: University of Central England
“A+” PC hardware and software
‘Implementing and Supporting Microsoft Windows XP Professional’
“World Wide Web Designing”
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IT Infrastructure Engineer
2005 - 2010
Working in ''XXXXXXXX Holdings'', The Specialist infrastructure, product, services and solutions brand of Europe's largest, privately owned technology group to:
Test hardware (printers, monitors,...