JP MORGAN CHASE & CO – January 2010 to April 2015
• Awarded as MVP for being most courteous and polite in 2013.
• Appointed as a Supervisor Apprentice June 2014 – April 2015.
• Member of the Customer First Task Force concerning CSAT.
• Assigned to perform numerous extra-curricular tasks such as doing side by side coaching, CSAT call analysis, Quality monitoring, preparing metric and trending reports, and providing floor support.
• Holds the record for the most customer commendation received by any representative