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Alaa K. | Elance
 
176985602337900
Last Sign-in: Aug 19, 2013

Alaa K.

Expert Business Analyst
   United Arab Emirates
  |   Dubai, Dubai
  |  5:42 pm Local Time

Overview

Minimum Hourly Rate $110

Working with different organizations with different strategies and plans, and business objectives, in different market segments and targets, create a strong base to build up the experiences and skills you need to success. For 10 years of working experience, starting from retailer shop to multinational organization to semi-government leading organizations, I have built-up my skills and experiences to be utilized professionally in order to implement the best practices in business operations, management and strategies that meets the...

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Skills (10)

Tested
Data Modeling
Microsoft Visual Studio
QA Testing
System Analysis
Call Center Skills
Computer Skills
Customer Service
Knowledge of Microsoft Office
Telephone Handling
Time Management

Service Description

Offering consultancy services for call center and customer service operations and systems. Working on KPI's monitoring and records and improve them to achieve business objectives. Study the SWOT and SMART of the business unit and provide action plans required to develop the services and operations.

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Employment

Sharjah Islamic Bank
Service Development Officer
2010 - Present
As a Service Development Officer I am involved in various business operations and projects; helped the organization to achieve cost-effective production with increased quality, efficiency and...
Sharjah Islamic Bank
Customer Service Supervisor
2006 - 2010
Work as part of a team to control and manage the Call Center operations, analyze and improve the service level, beside improving the staff skills and knowledge about work to deliver the service to...
Emirates Telecommunication Company - Etisalat
Customer Service Officer
2005 - 2006
Working at The Contact Center, serving customers of "Information Service - 700017000"; a service which provides different information, locations, exhibitions, business directory and other services...
Ali Al Hashemi Trading Est.
Officer
2002 - 2005
Worked in the marketing department as officer, handling customers' complaints, preparing tenders documents, updating customers' details and contacts and communicate the customers’ needs to sales team.

Education

Ajman University of Science and Technology
B.Sc. in Information Systems
2005 - 2010
Microsoft
MCSE 2000
2003 - 2003
Microsoft
MCSA2003
2002 - 2003

Keywords

Business Analysis
Customer Service
Call Center
Operations
Software Design
My Snapshot
Finance & Management
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Total
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Clients
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Identity
Username
khanfer
Type
Individual
Member Since
July 2012
Elance URL
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Alaa K. | Elance

Alaa K.