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Karen T. | Elance
 
176985602337900
Last Sign-in: Jan 6, 2015

Karen T.

Customer Service Specialist
   United States
  |   Houston, TX
  |  3:55 pm Local Time

Overview

Minimum Hourly Rate $20

I am currently based in the US, but I was born and raised in the Philippines. I have accumulated 10 years of work experience as an Inbound Customer Service, Quality Assurance Analyst, Boutique Manager and Assistant Store Manager for a QSR (Quick Service Restaurant). With that said, my skill set is extensive and helps me be more effective in what I do.

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Skills (6)

Tested

Service Description

I have always been known for efficiency and reliability and I'm always open to the idea of learning new things as it helps me meet or exceed job expectations. With my mixed level of job experiences, the skill set I have acquired through the years has been purpose worthy.


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Employment

Convergys Philippines
Customer Service and Sales Representative
2013 - 2013
Processed online orders, provided pricing and delivery information; Resolved customer’s inquiries, requests and complaints; Data entry and encoding; Educated customers on product(s) they were...
TeleTech, Philippines
Customer Service and Sales Representative
2012 - 2013
Resolved customers’ inquiries, requests and complaints; Recorded details and information needed to close sales; Assisted and educated customers to attain maximum savings.
Sutherland Global Services, Philippines
Quality Call Assurance Analyst
2009 - 2011
Monitored and audited calls to ensure employee compliance with company standards; Assisted agents with call resolution; Provided feedback, to Team Leaders, to enable continued employee compliance...
OSSIA International Ltd, Inc., Singapore
Boutique Manager
2008 - 2009
Lead “set up” team: from warehouse price tagging of merchandise to organization of store and visual display; Managed daily store operations; Achieved sales targets by ensuring quality customer...
Stores Specialists, Inc., Philippines
Boutique Manager
2004 - 2008
Pioneered the Springfield Brand when it was in the “testing the market” stage; Achieved monthly sales targets; Managed all daily store operations; Trained staff to ensure product knowledge and good...
Verde Foods,Inc (Greenwich Pizza Corp),Philippines
Assistant Store Manager
2001 - 2004
Launched new store branch in Legazpi City, Pacific Mall in April 2002; Managed daily store operations including monthly inventory, weekly ordering from commissary and scheduling of staff roster;...

Education

Ateneo de Naga University
Bachelor of Science in Business Administration
1997 - 2001
Overview  |  Job History  |  Resume/C.V.

Keywords

Data Entry
Administrative Assistant
Customer Service
Call Center Representative
Store Manager
Virtual Assistant
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Khrene
Type
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Member Since
December 2014
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Karen T. | Elance

Karen T.