Paragon Int'l Customer Care Ltd
2007 - present
Fraud Department Team Leader
* Responsible for the supervision of a staff of twenty-four people within the fraud department.
* Responsible for the recruitment and training of newly hired representatives.
* Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
* Assisted in the development of new policies and procedures.
* Prepared weekly/monthly quality and production reports of the potential revenues of the company.