Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Kirstin A. | Elance
 
176985602337900
Last Sign-in: Aug 3, 2015

Kirstin A.

   United States
  |   Manor, TX

Overview

I have over 10 years experience in customer service. I have a good work ethic and produce quality work. I have experience in insurance, accounting, and public service. I type over 60 words minute with minimal errors.

Read More »

Skills (10)

Tested
Customer Service
Service Level Management
Customer Escalation Management
Cashiering
Phone Skills
Concessions
Answering Phones
Sales
Stata
SPSS

Employment

Texas Department of Transportation
Accountant
2015 - Present
Texas Department of Family and Protective Services
Child Care Investigator II
2014 - 2015
The position conducts investigations of child day care facilities subject to regulation in accordance with the Human Resource Code, Texas Family Code, Minimum Standards, and agency policies and...
Farmers Insurance
Commercial Service Advocate
2013 - 2014
Analyze and resolve complex policy and account issues in a timely and accurate manor, with profitability in mind. Communicate effectively with agents and other team members through appropriate...
Sears Holdings Corporation
Retail Customer Care Offline
2010 - 2013
Compose email responses to customer concerns. Document detailed case history into a case management system throughout the resolution process. Leverages a high level of financial empowerment to...
Sears Holdings Corporation
Customer Service Advocate
2008 - 2013
Addressed complex customer concerns.
Sears Holdings Corporation
Customer Service
2008 - 2013
Respond to customer emails.
Sears Holdings Corporation
Retail Customer Care Manager
2009 - 2010
Handled highly escalated supervisor calls by analyzing the situation, interpreting policy and using good judgment to execute effective and satisfactory resolutions. Managed service levels by...
Sears Holdings Corporation
Retail Customer Care
2009 - 2009
Addressed complex customer concerns via phone while maintaining an average handle time of 200 seconds, 20 seconds below department goal. Made recommendations of case resolution based on history...
Sears Holdings Corporation
Retail Support
2008 - 2009
Built customer relations by recommending products and answering basic questions. Exceeded sales goal of $5,000 a month consistently.
Cinemark
Cashier
2006 - 2008
Maintained cash purchases by customers.

Education

The University of Texas at Austin
Bachelor of Arts (B.A.)
-
Texas A&M University-Commerce
Masters
-
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Kirstin2008
Type
Individual
Member Since
August 2015
Elance URL
Verifications
0
Kirstin A. | Elance

Kirstin A.