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Catherine M. | Elance
 
176985602337900
Last Sign-in: Jan 31, 2013

Catherine M.

Seasoned Customer Care Specialist
   Philippines
  |   Lucena City, Quezon
  |  9:24 pm Local Time

Overview

A Business graduate majoring in Management Accounting and have work backgrounds with sales for department store, mall operations, sales and customer services for telecommunication company, and freelance retailer of toddler's clothing.

Committed in delivering numbers while promoting good service and establishing a healthy work relationship with partners, employers and clients.

Independent but a team player.

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Skills (1)

Tested
Call Center Skills Test
My Score
avg
Passed

Service Description

Currently engaged with freelance retailing of children clothes, a small part time business to supplement expenses. Prior to this, I was a Selling Supervisor for accessories in one of the top department store chains in the Philippines, directly reporting to Business Unit Manager. I handle selling personnel, stocks and delivery, and sales. I was also previously engaged with business process outsourcing as Senior Customer Care Specialist for a Telecommunication company based in the United States of America. I was also appointed as Point of Contact (POC) of my team wherein I handle floor support for the team members. On the phone, I generally handle inquiries, sales, billing and payment, and basic troubleshooting for clients.


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Employment

Accessories Management Corporation
Selling Supervisor
2008 - 2008
IBM Daksh Business Process Philippines Inc.
Senior Customer Care Specialist
2005 - 2008
Pacific Mall Corporation
Tenant Relations and Food Court Coordinator
2004 - 2005
Pacific Mall Corporation
Operations Assistant
2003 - 2004

Education

Manuel S. Enverga University Foundation - Lucena
Bachelor of Science in Business Administration
-
Overview  |  Job History  |  Resume/C.V.

Keywords

call center
customer service
administrative
sales
marketing
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Identity
Username
kitcatz18
Type
Individual
Member Since
June 2010
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Catherine M. | Elance

Catherine M.