I am a Customer Service Supervisor with a specialization in administration and training. I have taken a Customer Service Department from handling 70% of all calls to 96%+ while improving service and job satisfaction.
7+ years Consumer Service Experience including Lead and Supervisor experience
6+ years administration experience in a fast paced contact center
4+ years training
4+ years monitoring calls, volume, making schedule adjustments, and adjusting call queues.
2+ year Oracle Experience
Customer service, negotiation,...