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Kara Jones | Elance
 
176985602337900
Last Sign-in: May 2, 2015

Kara Jones

Customer Service and Administrative Professional
   United States
  |   Kirkland, WA

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Overview

I am a Customer Service Supervisor with a specialization in administration and training. I have taken a Customer Service Department from handling 70% of all calls to 96%+ while improving service and job satisfaction.

7+ years Consumer Service Experience including Lead and Supervisor experience
6+ years administration experience in a fast paced contact center
4+ years training
4+ years monitoring calls, volume, making schedule adjustments, and adjusting call queues.
2+ year Oracle Experience

Strengths:
Customer service, negotiation,...

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Skills (9)

Tested

Employment

BDA, Inc
Customer Service Supervisor
2012 - Present
Nintendo of America
Senior Customer Service Rep of Administration
2006 - 2012
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
KJones712
Type
Individual
Member Since
April 2015
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Kara Jones | Elance

Kara Jones