Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Kathleen L. | Elance
 
176985602337900
Last Sign-in: Mar 12, 2015

Kathleen L.

Customer Service/Telephone Handling/Data Entry
   United States
  |   Hickory, NC

Verified Freelancer

Kathleen L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

I have never met a stranger, in fact you could say my favorite "past time" is talking. I have always lived the way I was taught: the customer ALWAYS comes first. If not for the customer, I would not have employment and I will do whatever it takes to make sure the customer will come back and refer others to me because they were completely satisfied.

With over 30 years in the Customer Service/Support department, I can assure your company a thorough and very satisfied experience!

Read More »
Apr 3, 2013|Research|$0|Working

View All »

Skills (10)

Tested
Phone Support
Telephone Etiquette Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Helpdesk
Help Desk Certification
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
English
English Speaking Test
My Score
avg
Passed
English Vocabulary Test (U.S. Version)
My Score
avg
Passed
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
Sales
Selling Skills Test
My Score
avg
Passed
Public Relations
Public Relations Skill Test
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
Passed

Service Description

My Skills include:
--Calling and setting/scheduling appointments.
--Customer service.
--Telephone handling.
--Data Entry

Among those skills, I am most proud of, is: 15 years ago, my husband and I started our own hardwood flooring sales/installation company. It was my responsibility to approach new customers and offer them our services. Our company had one customer/contractor at the beginning, by the end of our 8th month, in business, I had a customer base of 30 repeat, secure customers/contractors.

I enjoy a challenge and follow directions to the very last detail. I am not afraid to ask questions, if needed, but thrive at completing tasks quickly and correctly.


Read More »

Employment

R & K Flooring
Co-Owner/Sales, Customer Service
2000 - Present
Approach(ed) new Contractors regarding installation and sales of Hardwood Flooring. Measure job sites/maintain contact for Hardwood Flooring for over 30 customers. Work up quotations....

Education

Triton College
No Degree
1979 - 1981
Lake Howell High School
Diploma
1975 - 1979
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Telephone Handling
Help Desk
Data Entry
Sales
Office Assistant
English Speaking
English Spelling
Call Center
Typing
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
KLanham013161
Type
Individual
Member Since
February 2013
Elance URL
Verifications
0
Kathleen L. | Elance

Kathleen L.