*Virtual Team Leader
*Security and Intrusion Specialist
*Mentor and Motivator
*Technical Writer (Manuals & procedure documents for training or process documentation)
*Trainer and Presenter (one-on-one to large audiences)
*Web-enabled application developer and Webmaster
*Senior Systems Support Specialist Level III (Mac OS, WFW, Win NT, Win 3.x-98, Win2000, WinXP and Vista workstations)
*Multi-Platform System Architect & Administrator (Network Account Administrator, Network Security Administrator, SQL, IIS and MS Exchange Administrator) supporting LAN and WAN network environments containing Win NT, WIN 3.x, WFW, Win 3.x-98 and WIN2Kworkstations accessing UNIX, NetWare 4.x-5.x, NT 4.x, WIN2K and WIN 2003 servers
I focus on taking a company from being anchored to their technology through in-house server rooms that are costily to deploy and maintain to a virtual platform accessible from anytime and anywhere. I believe that our responsibility as IT professionals is to leverage the technology to support and improve the business process, provide cost effective solutions to business needs, provide stellar client centric support, and wisely manage escalating technology costs. The IT professional is a liaison whose purpose is problem analysis, solution recognition, planning, implementation, and support for complex technical multidisciplinary projects.
I have a record of outstanding proven success in the planning, implementation and support of corporate network operations for fast-paced medical, food product, grocery, graphic design, manufacturing, distribution, and government organizations.
Certified Information Systems Security Professional (CISSP)
University of Phoenix
2007 - 2008
University of Phoenix
BSIT (Bachelors in Systems and Information Technology Management)
2004 - 2006
Tacoma Community College
Associates of Arts & Sciences
2000 - 2003
Tacoma Community College
IT Instructor - Advanced operating Systems
2008 - 2008
Instructor, curriculum designer, and mentor for IT 210 (advanced operating systems). Performed a curriculum analysis for the IT program during the summer of 2006. For many years I have volunteered to mentor students as they prepare to complete their study at Tacoma Community College and transition into their new career in Information Systems and Technology.
Sound Inpatient Pysicians
IT Systems & Projects Manager
2006 - 2008
Perform IT project management and support for SIP personnel client computing needs in a Microsoft centric environment. Management of onsite and remote support staff. One important facet of my role within the organization is to assure that all IT systems, processes, and applications are planned and implemented with security as the first and foremost requirement. If a breach of security occurs on one of the company systems or applications I am the first responder and perform intrusion management and corrective action. For the LAN and WAN environment my duties include security policy, planning and response, project management, vendor management, network design, systems and building security, HIPAA compliance, encryption for sensitive data, MS server and desktop implementation, support, and maintenance, database management, data analysis, equipment acquisition, vendor management license management, inventory control, security and firewall management, phone system management and support, user training, training development, client relationship management, VPN, phone systems support, documentation, etc. I am responsible for analyzing business needs, implementing solutions, and maintaining fiscal responsibility for IT purchasing, contracts and expenses. Recent successes as project manager for all IT related projects include: all systems planning and implementation for a four story 150 seat office installation including wiring, phone system, security and CCTV systems, network, move logistics, etc.; planning, provisioning and implementation of a web-enabled credentialing CRM application, a MAS financials system, enterprise hosted Exchange, a web-enabled recruiting CRM application, and consolidation of cellular service across the organization for improved reporting and cost management.
Administrative Office of the Courts of Washington
Senior IT Systems & Support Analyst
2001 - 2006
Perform systems analysis and support for AOC personnel client computing needs in a Microsoft centric environment. I performed duties as a Systems Support Lead, Security Threat Response Team Member, Network Account Administrator, SMS Administrator, and MS Exchange Administrator utilizing Active Directory administration tools, previously utilizing MS Exchange Administrator and NT platform administrative tools. Daily utilization of a variety of network tools to remote control workstations across the WAN to perform patch and application deployment, training, software installation, troubleshooting and problem resolution tasks. I was responsible for analyzing business needs and implementing solutions.
IT Manager and Senior Systems Support Specialist
2000 - 2001
Performed as IT Manager for the HomeGrocer.com campuses in Kirkland, WA. The scope of my duties included systems and building security, budgeting, inter-department liaison, training of staff regarding computing needs, needs analysis, solution analysis, and project plan implementation. Implementation of Remedy and FrontRange CRM for IT issue tracking and web client relationship management. Managed 5 employees within my team. Performed 3rd level support HomeGrocer.com corporate campus client desktop computing needs, supporting Mac OS, Win NT, Win 98, and Win2000 workstations. Performed duties as a Network Account Administrator and MS Exchange Administrator utilizing Compaq Insight Manager, MS Exchange Administrator, Enterprise Administrator, and NT platform administrative tools. Utilized System Management Server (SMS) extensively to remote control workstations across the WAN to perform training, troubleshooting and problem resolution tasks. Performed issue management via the Remedy tracking system for call tracking and knowledge management of solutions.
Continental Mills Inc.
Help Desk Administrator
1997 - 2000
Managed a single point of contact support center for a 600+ user WAN network. Supporting Win NT, WIN 3.x, WFW, Win 95 and Win 98 workstations accessing UNIX, NetWare 4.x, and NT 4.x servers. Developed and utilized the HEAT 3.10 – 5.01 call tracking system by GoldMine for tracking of IS support center calls (1000+/month) and inventory. Actively utilizing my in-depth knowledge of MS Front Office suite of products, connectivity and graphics software packages on a daily basis. HEAT Administration, Certified HEAT Administrator, related duties included utilizing HEAT for call tracking and knowledge management of solutions, generating GUI forms and developing in the HEAT environment, populating and managing in-house knowledge bases with 4000+ environment specific entries, managing the stability and data continuity of the HEAT database, and performing as project manager for the development and deployment of successive versions of HEAT. Performed custom report generation via Crystal Reports Professional 5-7. Perform new network client orientation and training. Perform all duties as the Network Account & Security Administrator NT 4.x, Novell 4.x, UNIX HPUX / ScoUnix, Sybase 11, MS SQL, MS Access, and MS Exchange Administrator. Successes included participating in the NT and Office 97 roll-out through training of staff, package deployments and product support; seamlessly migrating all MSMail 3.x client accounts to Exchange 5.5 / Outlook 98, and created the New Network Client Training manual. Used Intel LANDesk, PCAnywhere, and NT support tools extensively to remote control workstations across the WAN to perform training, troubleshooting and problem resolution tasks.