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Patience Kogo | Elance
 
176985602337900
Last Sign-in: May 28, 2013

Patience Kogo

Excellent Problem Solving Skills
   Kenya
  |   Nairobi, Nairobi
  |  9:16 pm Local Time

Overview

I am a hardworking individual and fully committed to complete duly assigned tasks satisfactorily within the expected duration.

I believe that we should be able to serve customers or individuals in every organisation with excellent customer service skills and that we should be willing to go the extra mile to ensure a repeat business.

Having worked for an Airline I have had the opportunity to interact with various people and appreciate their various ways of life i.e their culture. How to handle agitated customers. How to investigate on...

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Skills (7)

Tested
Customer Service Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed

Service Description

Can easily make holiday itineraries and get competitive rates for flying and holiday packages.Data Entry, Customer Service Skills, Engish writing Skills, Word processing, Computer Skills, Call Centre Skills, Email response Skills,Help Desk Skills

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Employment

Kenya Airways Ltd.
Sales and Ticketing Agent- Contact Centre
2011 - Present
To carry out Reservations and ticketing for all clients while providing excellent Customer Service. Fare quotes to all clients to provide the best applicable fares and generate sales. To recruit...
Kenya Airways Ltd.
Customer Relations Executive
2010 - 2011
Responding to customer communication. Investigating on customer complaints or issues that have resulted to customer complaints. Identifying opportunities of service improvement. Determining...
Kenya Airways Ltd.
Customer Service Agent
2010 - 2010
Facilitating flight boarding. Issuance of Hotel Accommodation to transit passengers. Tracing missing customer luggage using the World Tracer system. Meeting and directing passengers on arrival...

Education

Strathmore University
B.Sc.in Travel and Tourism Management.
2008 - Present
Kenya Airways Pride Centre
Certificate in Airline Passenger Services
2010 - 2011
Serare School
O levels
2002 - 2005
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
Kogopatience
Type
Individual
Member Since
August 2012
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Patience Kogo | Elance

Patience Kogo