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Christopher C. | Elance
 
176985602337900
Last Sign-in: Nov 3, 2010

Christopher C.

I don't just meet expectations, I exceed it!
   Philippines
  |   Caloocan City, n/a
  |  10:06 pm Local Time

Overview

Minimum Hourly Rate $6

A self motivated, professional, punctual and courteous individual seeking the opportunity to provide you and your company excellent service.I am determined, results-driven and hardworking. With over 5 years of experience in customer service, relationship management, metric management and people management, I know that I will be able to not just meet but exceed what is expected from me.

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Skills (2)

Tested
U.S. English Basic Skills Test
My Score
avg
Passed

Service Description

I have over 5 years of experience in customer service and 4 of those years as a Team Leader. I am highly skilled Customer Service Supervisor with substantial experience in the implementation and management of large-scale customer service operations and fulfillment strategies. During the last 5 years, I have been providing customer service management and supervision of our front-liners for Sprint, Mastec and DirecTV , all are pograms that Convergys Phillipines supports, the last company that I have worked with.

I am well-versed in phone, email and chat channels of customer service. I think that my extensive supervisory experience and great command of the English language would be a beneficial addition to your group. I am willing to start immediately and flexible on any shift schedule.


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Employment

Convergys Philippines
Team Leader II
2006 - 2010
Convergys is a global leader in relationship management that delivers a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable...
Convergys Philippines
Resolution Specialist
2006 - 2006
- handles escalated calls from customer service representatives - acts as OIC in the absence of a Team Leader - SUBJECT MATTER EXPERT : does floor support for trainees and newbies
Convergys Philippines
Customer Service Representative
2005 - 2006
- answers queries from customers ( billing, order processing , basic trouble shooting , up-selling )

Education

De Lasalle University - College of Saint Benilde
Bachelor of Science major in Business Management
2002 - 2004
Colegio de San Juan de Letran
Bachelor of Science major in Business Management
2000 - 2002
Overview  |  Job History  |  Resume/C.V.

Keywords

Sales Executive/Data Entry Professional/Voice Artist/Customer Service
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Identity
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kokocapuno
Type
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Member Since
October 2010
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Christopher C. | Elance

Christopher C.