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Kristen Sikorsky | Elance
 
176985602337900
Last Sign-in: Jun 23, 2013

Kristen Sikorsky

Experienced CSR, TESOL Teacher and Trainer
   Germany
  |   Neu-Ulm, Bavaria
  |  5:29 pm Local Time

Overview

Minimum Hourly Rate $39

Hello!

I have over 10 years experience in Customer Service for a variety of industries including: Electrical Distribution and Control Equipment, Credit Card products and services, Property and Casualty Insurance and Construction. During this time I have worked as and English teacher, Order Auditor, (VA licensed) Insurance Agent and an Account Manager for Distributors and OEM's.

In addition to my extensive experience with customers, I am multilingual, having a Bachelors degree in Spanish (B2/C1) and have 2 years experience working in...

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Portfolio

Skills (7)

Tested
Computer Aptitude Test
My Score
avg
Passed

Service Description

- Order entry
- Data entry
- Address customer inquiries per phone or email
- Follow up calls and emails in English, German, Spanish
- Maintain files or spreadsheets
- English writing, teaching
-Translating from German to English, Spanish to English
- English TESOL Instruction
-Customized lesson plans for various industries




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Employment

Berlitz
English Instructor
2009 - Present
- Teach English to groups of 1-15 students - Design lesson plans, assign homework and edit written assignments - Teach Business English Writing and Job Application Training - Assess language...
Brookland Middle School
ESL Teacher - Instructional Assistant
2008 - 2009
-Teach English as a Second Language (Level A1-B1) -Prepare and deliver lesson plans, tests, and activities to Level 1 ESL students -Tutor and teach core subjects (Math, Science) -In...
General Electric Consumer and Industrial/ Lighting
Account Manager
2004 - 2008
- Develop and conduct ongoing training for Order Accuracy, procedures and process improvement - Order management for 42 OEM accounts using EDI, manual order entry and other online systems - Answer...
Allstate Insurance - Wiltshire Agency
Property and Casualty Insurance Agent
2005 - 2005
-Acquire license to sell Property and Casualty Insurance in Virginia, USA -Procure new customer and providing quotes for insurance -Promote new business by making field visits to dealerships,...
Ambriz Commercial Contractors
Office Manager
2003 - 2005
-Responsible for acquiring licenses and insurance for business -Manage all financial, business records purchase orders and invoices -Estimate bids for prospective jobs -Negotiate terms, payment and...
La Belle Maison
Owner
2002 - 2004
-Procure necessary licenses and insurance -Marketing to prospective clients and arranging for initial estimate and scheduling of services -Manage services rendered and billing -Supervising and...
Capital One Financial
Customer Relations/ Credit Sevices/ Retention Rep
1999 - 2001
- Answer customer inquiries received via phone and mail correspondence - Telesales of business products - Thrive in a constantly challenging and fast-paced environment - Average 200 calls per day...

Education

Virginia Commonwealth University
Bachelor of Spanish / Latin American Studies
2007 - 2009
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Multilingual
Order
Customer
Data
Technical
English
German
Spanish
Sales
Lesson plans
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Identity
Username
kristen-sikorsky
Type
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Member Since
August 2010
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Kristen Sikorsky | Elance

Kristen Sikorsky