AT&T Little Rock, AR 03/ 26/1990 - 07/11/2011
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Manager Outside Plant Planning Design & Construction Engineering
Responsible for the design, construction & implementation of fiber optic network solutions used to meet residential and business customer communication needs. Each project assigned to me was delivered 100% operational before or on the scheduled due date. My number one priority was our clients who were always extremely pleased with my work.
Knowledge of the electronic equipment placed at each end of the network was...
Excellent oral and written interpersonal communication.
Easily solved any problems that arose, then implemented methods and procedures to be followed ensuring 100% customer satisfaction.
Engaged in comfortable interaction with all levels of the organization and public.
Ability to make decisions quickly and wisely to prevent further escalations.
Proficient in prioritizing and completing tasks as needed.
Exceeded customer expectations although continually presented with increased responsibilities.
Relished any chance provided to be educated on any newer telecommunication equipment and applications as they upgraded.
Paid thorough attention to detail on every project I managed.
Highly driven to oversee each project from start to finish; worked well independently, as well as with a team.
Presented clients the most technologically advanced innovative network solutions, thereby achieving high client satisfaction.
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