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Kerry Taplin | Elance
 
176985602337900
Last Sign-in: Dec 23, 2015

Kerry Taplin

Customer Service, Admin & Data Management Expert
   Greece
  |   Chania, Crete
  |  10:44 pm Local Time

Verified Freelancer

Kerry Taplin's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $10

A professional individual who is able to assist individuals and/or businesses of all sizes with a wide range of administrative projects.
I carry 10 years experience in Customer Service, Administration and Data Management from various roles.
A native English speaker with the highest level of English language & grammar, both written and spoken, with a typing speed of 75WPM.
Always paying great attention to detail in all projects given, I can provide high volumes of work to only the highest quality.
With experience in many CRM platforms,...

Read More »
Sep 14, 2015|Virtual Assistant|Private|Completed
Jan 3, 2015|Virtual Assistant|Private|Completed
Nov 14, 2014|Data Entry|Private|Completed
|
5.0
Oct 23, 2014|Customer Service|Private|Completed

View All »

Portfolio

Studied the Level 1 ICB (Institution of Certified Bookkeepers) course in Basic...
This is a website I designed and put together using Wordpress for a small tourism...

Skills (10)

Tested
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed
Organistation Skills

Service Description

*Excellent Customer Service Skills
*Professional Phone Manner
*Ability to deal with complaints/discrepancies and all other issues efficiently and quickly.
*Lead Generation
*Handling & Sorting Emails - Mailchimp/Outlook
*Word Processing (75WPM)
*Data Entry with extensive use of Excel, Word & Powerpoint
*Data Research & Management
*Web Content Management - Drupal/Wordpress
*Proofreading
*Extensive Knowledge of Multiple CRM Platforms
*Creating, Editing & Formatting Documents
*Exceptional Organisation & Time Management Skills
*Bookkeeping Skills
*Transcription Skills
*Excellent Computer Skills
*Great Attention to Detail
*Fast Learning

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Employment

Norango
Virtual Receptionist
2014 - Present
*Being the first point of contact for over 200 businesses worldwide *Quick and efficient answering of calls *Delivering top Customer Service in every case *Relaying messages, putting callers...
American Media Solutions
Accounts Receivables Specialist
2014 - 2014
*Collection of overdue accounts/invoices *Issuing new invoices *Updating customer records *Data entry *Handling of complaints *General office administration
Chania Boat Trips
Customer Relations
2009 - 2013
*Sales *Communication with worldwide nationalities *Website design (building of the webpage - www.chaniaboattrips.com) *Cash handling *Recruitment of new staff
Vertex Financial Services
Customer Service Representative
2006 - 2008
*Answering 80-100 calls daily (from customers and Financial Advisors regarding life insurance policies.) *Updating policies. New policies. New applications *Back 0ffice tasks *Money laundering...
Animal
Assistant Manager
2004 - 2006
*Controlling the day-to-day running of the store *Recruiting, interviewing & training new staff members *Banking and cashing in books/documents *Handling deliveries in and out of the store...

Education

Fort Hill Community School
GCSE's
1999 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Administration Assistant
Data Management
Receptionist
Virtual Assistant
Web Content Management
Data Entry
Proofreading
Email Handling
Word Processing
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Ktaplin
Type
Individual
Member Since
January 2013
Elance URL
Verifications
0
Kerry Taplin | Elance

Kerry Taplin