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Kelly S. | Elance
 
176985602337900
Last Sign-in: Dec 8, 2012

Kelly S.

IT Professional,Business Writing,Project Manager
   United States
  |   New Providence, NJ

Overview

12 years of corporate experience.
12 years of programming experience.
6 years of IT PM experience.
Proven effective organization skills.
Excellent written and communication skills.
Innovative thinking, creative and quality oriented.
Outstanding dedication to customer service and client relations.
Involvement in developing documentation of policies and procedures such as functional and detail design specifications, workflow diagrams, testing procedures and best practices documents.
Advanced knowledge of Microsoft Office products....

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Skills (10)

Tested
Microsoft Access Administration
Microsoft SQL Server Programming
MySQL Administration
Business Writing
Microsoft Word
Report Writing
Technical Writing
Computer Skills
Customer Service
Email

Service Description

Prepare agendas for inter-department meetings and for meetings with external clients and vendors.

Summarize meeting notes and managed follow-up activities via email and phone.

Draft email communications for senior management and outside vendors.

Prepare weekly and monthly status reports on department productivity and resources.

Create presentations for client meetings using Microsoft Power Point.

Develop workflow diagrams using Microsoft Visio based on discussions and notes of manual processes.

Consolidate multiple data sources into single source using Microsoft Excel, Microsoft Access and other programming languages.

Track progress of multiple projects using Microsoft Project.

Develop performance metrics.

Write policy and procedure documents for multiple departments.

Create and maintain templates for business-level and technical documentation such as specifications, meeting agendas, policies and procedures, system upgrades, and software applications.

Schedule and coordinated meetings for both internal and external groups.

Maintain vendor Service Level Agreements (SLAs).


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Employment

United Health Group
Client Services Account Manager, Business Analyst
2011 - Present
HealthPlus
Quality Assurance Manager and IT Project Manager
2007 - 2011
Healthfirst
IT Supervisor, Senior Programmer/Analyst, Programm
2001 - 2007

Education

Stevens Institute of Technology, Wesley J. Howe Sc
Master of Science in Information Systems
- 2006
Holy Cross College
Bachelor of Arts, Mathematics
- 2000

Keywords

My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
ktszeto
Type
Individual
Member Since
December 2012
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Kelly S. | Elance

Kelly S.