12 years of corporate experience.
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12 years of programming experience.
6 years of IT PM experience.
Proven effective organization skills.
Excellent written and communication skills.
Innovative thinking, creative and quality oriented.
Outstanding dedication to customer service and client relations.
Involvement in developing documentation of policies and procedures such as functional and detail design specifications, workflow diagrams, testing procedures and best practices documents.
Advanced knowledge of Microsoft Office products....
Prepare agendas for inter-department meetings and for meetings with external clients and vendors.
Summarize meeting notes and managed follow-up activities via email and phone.
Draft email communications for senior management and outside vendors.
Prepare weekly and monthly status reports on department productivity and resources.
Create presentations for client meetings using Microsoft Power Point.
Develop workflow diagrams using Microsoft Visio based on discussions and notes of manual processes.
Consolidate multiple data sources into single source using Microsoft Excel, Microsoft Access and other programming languages.
Track progress of multiple projects using Microsoft Project.
Develop performance metrics.
Write policy and procedure documents for multiple departments.
Create and maintain templates for business-level and technical documentation such as specifications, meeting agendas, policies and procedures, system upgrades, and software applications.
Schedule and coordinated meetings for both internal and external groups.
Maintain vendor Service Level Agreements (SLAs).
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