Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Senthil K. | Elance
 
176985602337900
Last Sign-in: May 16, 2012

Senthil K.

Result Oriented Professional with 6+ yrs exp
   India
  |   Chennai, Tamil Nadu

Overview

Over 6 years experience in the areas of Operations, Transitions and Projects, in BPO industry. Insightful knowledge of business process analysis and design, reengineering, process rationalization, capacity planning, performance measurement and quality. Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. A thorough professional with proactive attitude, capable of thinking in & out of the box. Ability to work under pressure & a team...

Read More »

Portfolio

Skills (1)

Tested
• BPO Operations• Audit Facilitation • Team Management • Traini

Service Description

• Seasoned & dynamic professional offering over 2+ years of work experience in the field of Core- Accounting and 6+ years in BPO covering, R2R - Inter company reconciliations, P2P - Engagement Customer Operation Specialist , Accounts Payable with Supplier Helpdesk, Accounts Receivable and Vendor Maintenance.
• Have 3 months onshore Transition to New Zealand and offshore transition experience for AUS and US.
• Excellent planner with proven abilities in accelerating growth across BPO industry and generating customer loyalty levels while managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.
• Successfully completed a Lean project on removing non value adding activities, smoothening workflow and improving utilization with HP.
• Have implemented several quality initiatives (Kaizen) and motivated the team to come up with initiatives to ensure continuous improvement of the process in HP and Cognizant.
• Have implemented 40+ Yellow Belt Project and completed 1 Green Belt Project (Yet to be certified)


Read More »

Employment

CAPGEMINI BPO
Manager Operations
2011 - 2011
Since March 2011 (Till Date) Handling Team of 61 associates with 3 direct reports (Team leads) Transitions, Process Stabilization. Operations Management - Process, Customer, People management...
COGNIZANT BPO
Acting Team Manager/ Team Leader
2009 - 2011
May 2009 – March 2011 (1 Years 11 Months) Handling Team of 41 associates with 5 Subject Matter Experts Transitions, Process Stabilization. Operations Management - Process, Customer and People...
HP BPO - Chennai
Team Leader
2007 - 2009
April 2007 – May 2009 (2 Year 2 Months) Handling Team of 21 associates 3 months Transitions to NZ, Process Stabilization Operations Management - Process, Customer Interaction, People management...
HP BPO - Bangalore
Special Project Lead
2005 - 2007
July 2005 – April 2007 (1 Year 10 Months) Reconciled between AR and AP for Inter-company accounts

Education

Bharadhidasan University
MBA (Finance & HR)
2005 - 2007
Bishop Heber College. Trichy
B.com
2002 - 2005
Bishop Heber College. Trichy
B.com
2002 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
kumarpse
Type
Individual
Member Since
October 2011
Elance URL
Verifications
0
Senthil K. | Elance

Senthil K.