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Lisa K. | Elance
 
176985602337900
Last Sign-in: Dec 16, 2009

Lisa K.

Customer Service/Administrative Support Specialist
   United States

Overview

20 years of experience in each of the following: Production/Project Management, Customer Service, and Office Admin/Support. Extremely organized to keep projects on schedule. 6+ years of Lean Methodology and Kaizen training to help keep projects on budget. Fast data entry, and Excel fanatic with experience creating complex spreadsheets.

Customer Service
Project Coordinator
Lean Methodology/Kaizen trained
Admin/Support
Data Entry
Proofreading
Production Artist

Excel
Word
PowerPoint
Photoshop
Indesign

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Skills (7)

Tested
Phone Support
Telephone Etiquette Certification
My Score
avg
Project Management
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Adobe InDesign
Adobe Photoshop

Service Description

I have recently left the corporate world to be a stay-at-home mother, but I love to work. I have a real desire to continue working, although on a more flexible schedule than what the corporate office world can offer. I am fantastic at multi-tasking with a smile. It comes easy when you are extremely organized, which is confirmed in my customer feedback below. I am a perfectionist who gives 110% in everything I do. I am an eager assistant on any project, and strive to make every project a complete success.

Providing quality support for Project Management, superior Customer Service, Administrative Assistance, Office Admin, word processing, spreadsheets, data entry, web research. If you need experience and dependability, then I am eager to help make your project a success.


CUSTOMER FEEDBACK:
"...You truly went above and beyond CSR duties, acting as an extension of our own production department by identifying color and type issues which may negatively affect sales...You are a valuable asset to us. Thank you for your support." - Sr. Production Manager for a major gift catalog company

"Just a quick email to say THANK YOU so much for all of your wonderful work on our catalog. Every aspect of the job was handled perfectly and I know we did not make it easy on you." - Production Coordinator for a major sports catalog company

"Lisa is very organized, and helps to keep things flowing smoothly." - Spices Retailer and Cataloger

"Yesterday I had a conference with...

Read More »

Employment

(Printer)
Imaging Customer Service Representative
2003 - 2009
- Customer service for publications and advertisers. - Project Management: scheduling, processing files, QA, prepress customer approvals, final files to press, billing.
(Advertising/Marketing)
eManager/Production Manager
1994 - 2003
- Production Manager-estimating/scheduling. - Production Artist - keyline layouts for all types of marketing materials: newsletters, brochures, presentations, product packaging. - Proofreader...
(Advertising Specialty)
Administrative Assistant/Sales Coordinator
1992 - 1993
- Production coordination. - Customer service/approvals, resolving problems with artwork or layouts. - Secretarial support to sales representatives and management.
(Giftware Company Headquarters)
Administrative Sales Secretary
1990 - 1992
- Secretarial support to National Sales Director, Assistant Sales Manager and Sales Coordinator. - Dictaphone transcription for all correspondence. - Analyzed Weekly Booking Reports, reporting...
Overview  |  Job History  |  Resume/C.V.

Keywords

Project Management
Customer Service
Administrative Assistant
word processing
data entry
transcription.
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Lisa K. | Elance

Lisa K.