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Umair Mushtaq | Elance
 
176985602337900
Last Sign-in: Oct 9, 2014

Umair Mushtaq

Customer Service, Support and account management
   Pakistan
  |   Quetta, Balochistan
  |  6:41 am Local Time

Verified Freelancer

Umair Mushtaq's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

Motivated, self starter, team leader, friendly and reliable customer service and support professional.
Over 5 years customer service and support experience with account management and sales skills.
Worked on Zendesk, Salesforce, googledocs and very good at data analysis and reports in MS-Excel.

Read More »
Sep 2, 2014|Customer Service|$0|Working
Apr 16, 2013|Other - Sales & Marketing|$0|Working
Oct 18, 2012|Virtual Assistant|$0|Completed
May 12, 2012|Customer Service|$0|Completed

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Skills (10)

Tested
Call Center Skills Test
My Score
avg
Telephone Etiquette
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed
English Spelling Test (U.S. Version)
My Score
avg
Passed
Computer Skills Test
My Score
avg
Passed
UK English Basic Skills Test
My Score
avg
Passed
Microsoft Excel 2010 Test
My Score
avg
Passed
customer support & service

Service Description

I am a friendly and reliable customer service, hardworking sales guy who likes to build relations with customers to earn long term loyalty along with profits for the company I work for.
I have more than 6 year experience in customer service, sales and account management with experience in UK and US market and most recently in Dubai.
I have working knowledge of various CRMs including Zendesk, Salesforce and very good at data analysis and reports in MS-Excel.

Achievements:
• Working as Marketing Manager at MYK Rent a Car increased the presence of the company on social media, web search within first three months thereby increasing sales by 30% and increasing the Asset utilization from 70% to more than 95%.

• Effectively supporting and servicing customers helped increased trust of existing customers and attracted significant new customers who were previously with competitors in the Rental industry in Dubai, and they joined us due to unmatched friendly customer service and support.

• Executed a customer service policy of “Making customers happy is what we do best” achieved a further 10% increase in sales due to word of mouth from our satisfied customers and this number is continuously increasing as we get calls and inquiries from references and social circle of our existing more than happy customers.

• Currently working to increase fleet and demand to increase revenue margin.

Specialties: Account Management, Business development, Expert Customer Service and support, sales...

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Employment

MYK Rent a Car
Senior Customer Service Manager
2013 - Present
• Planning and organizing marketing campaigns to drive more sales and achieving optimal fleet utilization. • Increasing social media activity to improve company presence and connections with...
oDesk.com
Client Support Team
2013 - 2013
• Creating and escalating tickets and issues on Zendesk. • Providing quality phone support to clients and freelancers. • Customer service and relationship management.
Continents Apart, LLC
Marketing and Account Manager
2013 - 2013
1- Marketing and Account Manager (Offshore) Continents Apart, LLC Sarasota, Florida. January 2013 – Oct 2013 (10 months) • Marketing to prospects through multi channels and managing selling...
Premlinx Pakistan Pvt Ltd.
Manager operations and Research
2012 - 2013
• Managing Client support operations and improvising tasks to a unified group of suppliers and vendors based in America and Canada. • Preparing Excel reports to augment work of sales personnel in...
Continents Apart, LLC
Account Manager
2011 - 2012
• Managing existing accounts, researching for prospects and converting them to profitable accounts. • Ms-Excel - inventory management, reporting and analysis • Client service & support • Web research
The Inter-Tec (Tehnology Evolution)
Team Leader
2009 - 2011
The main business was marketing energy and telecom contracts to business customers in England, Wales and Scotland as an Offshore Call Center Service Company. I was responsible for sales, new...
Faisal Asad Textile Mills Ltd., Multan
Finance & Commercial Officer
2006 - 2008
To keep track of cash inflows/outflows, sale proceeds, A/R, A/P & ensure proper collection and repayment. Manage liabilities & payments as they become due; Manage financial arrangements with...

Education

Institute of Cost &Management Accountants Pakistan
Post Graduate in Accounting
2004 - 2006
Balochistan University Quetta
Bachelors of Business & Information Technology
2001 - 2004
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Phone support
Account Management
Sales
Inbound support
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kwhfactor
Type
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Member Since
May 2011
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Umair Mushtaq | Elance

Umair Mushtaq