Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Laarni M. | Elance
 
176985602337900
Last Sign-in: Apr 20, 2014

Laarni M.

Accounting, Transcription, Data Entry, QA,
   Philippines
  |   Porac, Pampanga

Overview

Minimum Hourly Rate $5

I have previously worked with T-Mobile USA as a Quality Analyst for almost three years. Having a strong background in customer service and a degree in BS Business Administration Major in Financial Management Accounting, I was qualified to work with JP Morgan Chase as an AVP for Operations for Customer Support Division and Collections Department prior working in Singapore. I am currently working for an Australian client using Xero Accounting Software.

Read More »

Skills (10)

Tested
English Proofreading
Translation English Tagalog
Translation Tagalog English
BPO Call Center
Call Center Skills
Computer Skills
Customer Service
Data Entry
Email
Email Etiquette

Service Description

Aside from accounting, I've been doing some transcriptions lately. People would say that understanding different accents is challenging but somehow due to working with in the BPO industry for five years I get exposed to a lot of different accents such as American, Australian, Indian, Singaporean or U.K. accent.

This job also requires being keen to details and being a Quality Specialist help me attain that because I monitor client calls and provide coaching and feedback to agents as to how they should have communicated to their clients appropriately. This involves using correct grammar and sentence construction, intonation and inflection for voice calls and verb tense agreement for written correspondence.


Read More »

Education

Holy Angel University
BS Business Administration Major in FMA
2004 - 2008
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
laarni_masangkay
Type
Individual
Member Since
February 2013
Elance URL
Verifications
0
Laarni M. | Elance

Laarni M.