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Marilou L. | Elance
 
176985602337900
Last Sign-in: May 9, 2014

Marilou L.

Type fast, well versed in MS Office applications
   Philippines
  |   Antipolo City, Rizal

Verified Freelancer

Marilou L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

Excellent written and verbal communication skills.
Well versed in MS Office applications (Word, Excel, Power point, Outlook, Sharepoint)
Well versed in internet operations.

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Skills (9)

Tested
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Call Center Skills Test
My Score
avg
Passed
Office Skills Test
My Score
avg
English Speaking Test
My Score
avg
Passed

Service Description

Work as a Customer Service Representative in a reputable company and take the lead role in assisting customers regarding billing, purchasing and updating account information. Provides concise, quality customer service in a professional and courteous manner for clients. Responsible in receiving calls and resolving issues for customers using simple troubleshooting strategies. Improves customer service based on client feedback through the development of new policies and procedures. Assists customers in placing orders online and over the phone. Processing emails and answering customer’s queries. Processing return request of customers. Investigate claim request of customers. I was promoted as Quality Specialist and handles training new hires and auditing email and voice transactions.

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Employment

INGRAM MICRO PHILS.
Quality Specialists
2011 - 2014
• Real time process and/or call monitoring • Assess the associate knowledge of the process through email or phone transactions. • Identify potential areas of process of improvement leading to...
INGRAM MICRO PHILS.
Customer Service Representative
2010 - 2011
• Take the lead role in assisting customer over the phone. • Processing emails and answering customer’s queries. • Processing return request of customers. • Investigate claim request of...
EPLDT / VENTUS
Customer Service Representative
2004 - 2010
Take the lead role in assisting customers regarding billing, purchasing and updating account information. Provides concise, quality customer service in a professional and courteous manner for...

Education

Polytechnic University of the Philippines
Bachelor in Business Teacher Education
1997 - 2001
Overview  |  Job History  |  Resume/C.V.

Keywords

Excellent written and verbal communication skills. Well versed in MS Office applications (Word
Excel
Power point
Outlook
Sharepoint) Well versed in internet operations. Type fast 50WPM
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  • 12 months
  • Lifetime
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Identity
Username
lacambram
Type
Individual
Member Since
March 2014
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Marilou L. | Elance

Marilou L.