Work as a Customer Service Representative in a reputable company and take the lead role in assisting customers regarding billing, purchasing and updating account information. Provides concise, quality customer service in a professional and courteous manner for clients. Responsible in receiving calls and resolving issues for customers using simple troubleshooting strategies. Improves customer service based on client feedback through the development of new policies and procedures. Assists customers in placing orders online and over the phone. Processing emails and answering customer’s queries. Processing return request of customers. Investigate claim request of customers. I was promoted as Quality Specialist and handles training new hires and auditing email and voice transactions.
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