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Irish Shalimar Ilagan-Fernandez | Elance
 
176985602337900
Last Sign-in: May 3, 2016

Irish Shalimar Ilagan-Fernandez

Experienced Customer Service and Technical Support
   Philippines
  |   Angono, Rizal
  |  2:11 am Local Time

Verified Freelancer

Irish Shalimar Ilagan-Fernandez's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $7

Since starting out as a Call Center Agent in 2008, I have been learning a lot about the role and have been getting extensive exposure to the rigors of the job.

I have worked as a Customer Support for various campaigns. I handled voice and non voice (email/chat) accounts doing order entry, billing explanations, technical support, telemarketing and appointment setting.

As much as I can be an objective and level headed, I can also be an abject subordinate - willing to be taught and to learn, very much able to work under minimal supervision.

Read More »
Oct 6, 2015|Customer Service|Private|Completed
Apr 15, 2015|Customer Service|Private|Completed
Mar 1, 2015|Virtual Assistant|Private|Completed
Jan 16, 2015|Other - Administrative Support|Private|Completed

View All »

Portfolio

1. Experience in Inbound Selling ( Saveology.com handling 7 Service Provider of US) 2....
1. Meet quality and performance metrics. 2. Established good relationship with the...
1. Provide Tier 2/3 support, including provisioning, maintaining, administering,...
CRM's I am very much familiar with
CRM's I am very much familiar with
CRM's I am very much familiar with
CRM's I am very much familiar with
( Tier 1/ Tier 2 HP IPG ) Hardware Phone Support ( InkJet Printers)
Phone Support for Voip and Internet Service

Skills (10)

Tested
Call Center Skills Test
My Score
avg
English Spelling Test (U.S. Version)
My Score
avg
Telephone Etiquette Certification
My Score
avg
Outbound Sales Skills Test
My Score
avg

Employment

oDesk
Freelancer
2010 - Present
https://www.odesk.com/users/~019410c00a9e2619e8
iMarketsLive
Customer Support/Web Admin
2013 - 2014
- Answers calls from WORLDWIDE customers - Respond to email inquiry via Zendesk - Handles and Assist subscribers with Billing, Registration and Payouts. - Established good relationship with the...
Convergys Philippines
T1/T2 ( Timewarner Cable )
2013 - 2013
1. Provide Tier 2/3 support, including hardware, software and internet connection. 2. Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them...
Convergys Philippines
T1/T2 ( HP IPG)
2012 - 2013
1. Provide Tier 2/3 support, including hardware, software and internet connection. 2. Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them...
PCCW Telsservices
Technical Support & Helpdesk
2011 - 2012
1. Provide Tier 2/3 support, including provisioning, maintaining, administering, troubleshooting and resolution of reported incidents and other requests. 2. Ensuring call quality and quantitative...
Teleperformance Phil
Customer Service Advisor
2010 - 2011
1. Meet quality and performance metrics. 2. Established good relationship with the team, co-agents and management. 3. Muti-Tasking to drive excellent performance.
Amberbase Solutions Inc
Inbound Sales Rep
2009 - 2010
ESSENTIAL JOB FUNCTIONS: 1. Experience in Inbound Selling ( Saveology.com handling 7 Service Provider of US) 2. Meet quality and performance metrics. 3. Established good relationship with the...
IVY IS Center Inc
Asst. Team Lead
2008 - 2009
ESSENTIAL JOB FUNCTIONS: 1.Responsible for supervising a group of 10-12 call center agents. 2.Drive performance and quality establishing strong positive relationships. 3.Review hourly, daily and...

Education

Lyceum of the Philippines
Bachelors, Associate in Nursing
2004 - 2008
Sta Teresa College
High School, High School Grad
2000 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Email Response Handling
Customer Service & Support
Technical Support & Helpdesk
Telemarketing and Telesales
Email Support and Chat Support
Virtual Assistant
Data Entry
Data Mining
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
ladyblu87
Type
Individual
Member Since
May 2012
Elance URL
Verifications
0
Irish Shalimar Ilagan-Fernandez | Elance

Irish Shalimar Ilagan-Fernandez