I worked from a BPO company as Senior Technical chat support / Account specialist for a well-known US based account, Cable/Internet/Phone services for 5 years.
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I am well knowledgeable with Advanced Internet and Phone Technical Troubleshooting, Billing Concerns, and General Service inquiries.
I provide excellent customer service and high customer satisfaction.
Self-starter, able to work on weekends, ability to multi-task, resourceful, can work under pressure;
can work with any time zone, highly flexible.
I am very dedicated when it comes...
Mar 13, 2013|Customer Service|Private|Completed
Feb 18, 2013|Customer Service|Private|Completed
- Main responsibilities as an Senior Technical Account Executive is to provide excellent customer service and cater to their every needs whether it would be for product information, billing, technical troubleshooting and resolution for their services and also sales
I was also tasked to teams and supervisors with technical issues, resolutions and workarounds. I also monitor variances for the sites attendance, lates, over breaks and lunch for the whole line of businesses
January 7, 2008 – January 9, 2013
Customer Service Representative
Convergys Philippines Services Corporation
9th Flr. TGU Tower, IT Park, Lahug, Cebu City
- Responsible for representing our client products to our customers by handling chats promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers. We specifically assist in advanced technical troubleshooting, billing inquiry, sales/service upgrade and downgrade.
Characteristics / Traits
• Hard working
• Eager to learn new things
• Self - starter
• Highly trainable
• Can work under pressure
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