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Cion Melanie M. | Elance
 
176985602337900
Last Sign-in: Aug 16, 2014

Cion Melanie M.

Customer Service/Virtual Assistance/Helpdesk
   Philippines
  |   Cebu, Cebu
  |  9:47 pm Local Time

Verified Freelancer

Cion Melanie M.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $3

I worked from a BPO company as Senior Technical chat support / Account specialist for a well-known US based account, Cable/Internet/Phone services for 5 years.
I am well knowledgeable with Advanced Internet and Phone Technical Troubleshooting, Billing Concerns, and General Service inquiries.
I provide excellent customer service and high customer satisfaction.
Self-starter, able to work on weekends, ability to multi-task, resourceful, can work under pressure;
can work with any time zone, highly flexible.
I am very dedicated when it comes...

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Mar 13, 2013|Customer Service|Private|Completed
Feb 18, 2013|Customer Service|Private|Completed

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Portfolio

Team Player for first quarter of 2009.

Skills (10)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Passed
General Office Skills
Helpdesk
Help Desk Certification
My Score
avg
Passed
Knowledge of Microsoft Office
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Translation English Tagalog
English To Tagalog (Filipino) Translation Skills Test
My Score
avg
Passed

Service Description

- Main responsibilities as an Senior Technical Account Executive is to provide excellent customer service and cater to their every needs whether it would be for product information, billing, technical troubleshooting and resolution for their services and also sales

I was also tasked to teams and supervisors with technical issues, resolutions and workarounds. I also monitor variances for the sites attendance, lates, over breaks and lunch for the whole line of businesses


Employment History

January 7, 2008 January 9, 2013
Customer Service Representative
Convergys Philippines Services Corporation
9th Flr. TGU Tower, IT Park, Lahug, Cebu City


- Responsible for representing our client products to our customers by handling chats promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers. We specifically assist in advanced technical troubleshooting, billing inquiry, sales/service upgrade and downgrade.



Characteristics / Traits
Hard working
Dedicated
Eager to learn new things
Self - starter
Highly trainable
Flexible
Can work under pressure



Read More »

Employment

Convergys Services Corp.
Senior Account Executive
2008 - 2013
Convergys Services Corp.
Senior Account Executive
2008 - 2013

Education

University of St. La Salle
A.B Political Science
2003 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Virtual Assistant
PowerPoint
Excel
Word
Lay-out Artist
Data Entry
My Snapshot
2
Elance Level
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  • 12 months
  • Lifetime
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Earnings
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Private
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Identity
Username
lai_mig09
Type
Individual
Member Since
February 2013
Elance URL
Verifications
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Cion Melanie M. | Elance

Cion Melanie M.