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Elaine O. | Elance
 
176985602337900
Last Sign-in: Mar 17, 2014

Elaine O.

Assistant, Community Manager / Moderator
   United States
  |   Cleveland, OH

Overview

Minimum Hourly Rate $12

TRAINING:/ SKILLS

Community Management: Front-end web development, administrative tools to maintain online communities - Community metrics for generating reports, or maintenance - Web 2.0, AJAX, and Ruby – Pre-launch community staging for implementing software, or upgrades – Wiki, and Confluence applications - Training in both their actual and staged sites with: AT&T Wireless, FranklinCovey, PayPal Merchant, and Sage ACT! .

Computers: hardware / software proficient. - Communication skills - Exceptional knowledge in programs for:...

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Mar 5, 2014|Community Moderation|Private|Completed
Mar 18, 2013|Other - Administrative Support|Private|Completed
|
5.0

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Skills (10)

Tested
BASIC
Central Desktop Development
Data Protection
Database Administration
Database Programming
Desktop Applications
eCommerce Consulting
Forum Development
Google Maps API
HTML

Service Description

I have extensive experience in the virtual, community management-moderation administrative, and customer service areas working for; Zdesar Construction, Revolution Health Group, and Wondir, Also administrative training on AT&T Wireless, FranklinCovey PayPal Merchant, and Sage ACT! in both their actual, and staged sites.

I have 3 years of experience in this role being responsible for: Quality Assurance: Respond and act on abuse reports, delete abusive content and suspend abusive users as necessary. Review member content to ensure content meets terms of service and community guidelines. Search site for member’s content to suggest for showcasing. Gather feedback from the first members of the community. Monitor, and assist with enforcement of the terms of service and community guidelines. Collaborate with call-center representatives to help address any user issues. Analyze community trends and patterns. Daily reporting of moderation activities including, suggesting member content to showcase.
Front-end web development: Administrative tools to maintain online communities, and the metrics used for generating reports or maintenance.
Prelaunch: Launching stages of online communities for implementing software, or upgrades. Excel, Wiki, and Confluence applications.


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Employment

Zdesar Construction
Virtual Assistant
1999 - Present
Mr. Zdesar uses my services when he is under a new contract. The work is temporary, and this job does not require set hours. Duties and Responsibilities: Scheduling appointments and workforce....
Revolution Health Group: Web Sites: Revoluti
Moderator
2005 - 2007
Wondir and Revolution are web communities that I monitored simultaneously for Revolution Health Group. Duties and Responsibilities: - Quality Assurance; - Respond and act on abuse reports:...
Volunteer Legal Research
Adoption Law and Birth Family Search
2000 - 2004
Duties and Responsibilities: Legal research in the pre 1940s rights of birth families and adoptees on a state and federal level. - Research in the black market adoptions, then using this research,...

Education

Meditec
Legal Transcription
2007 - 2008
Carteret Community College
Paralegal
1995 - 1997
Overview  |  Job History  |  Resume/C.V.

Keywords

Administrative Assitant
Legal Transcription
Community Moderator
My Snapshot
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Elance Level
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  • 12 months
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Private
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Identity
Username
lainey_1165
Type
Individual
Member Since
December 2007
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Elaine O. | Elance

Elaine O.