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Community Management: Front-end web development, administrative tools to maintain online communities - Community metrics for generating reports, or maintenance - Web 2.0, AJAX, and Ruby – Pre-launch community staging for implementing software, or upgrades – Wiki, and Confluence applications - Training in both their actual and staged sites with: AT&T Wireless, FranklinCovey, PayPal Merchant, and Sage ACT! .
Computers: hardware / software proficient. - Communication skills - Exceptional knowledge in programs for:...
Mar 5, 2014|Community Moderation|Private|Completed
Mar 18, 2013|Other - Administrative Support|Private|Completed
I have extensive experience in the virtual, community management-moderation administrative, and customer service areas working for; Zdesar Construction, Revolution Health Group, and Wondir, Also administrative training on AT&T Wireless, FranklinCovey PayPal Merchant, and Sage ACT! in both their actual, and staged sites.
I have 3 years of experience in this role being responsible for: Quality Assurance: Respond and act on abuse reports, delete abusive content and suspend abusive users as necessary. Review member content to ensure content meets terms of service and community guidelines. Search site for memberâ€™s content to suggest for showcasing. Gather feedback from the first members of the community. Monitor, and assist with enforcement of the terms of service and community guidelines. Collaborate with call-center representatives to help address any user issues. Analyze community trends and patterns. Daily reporting of moderation activities including, suggesting member content to showcase.
Front-end web development: Administrative tools to maintain online communities, and the metrics used for generating reports or maintenance.
Prelaunch: Launching stages of online communities for implementing software, or upgrades. Excel, Wiki, and Confluence applications.
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Revolution Health Group: Web Sites: Revoluti
2005 - 2007
Wondir and Revolution are web communities that I monitored simultaneously for Revolution Health Group.
Duties and Responsibilities: - Quality Assurance; - Respond and act on abuse reports:...
Volunteer Legal Research
Adoption Law and Birth Family Search
2000 - 2004
Duties and Responsibilities: Legal research in the pre 1940s rights of birth families and adoptees on a state and federal level. - Research in the black market adoptions, then using this research,...