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Lalita Henry | Elance
 
176985602337900
Last Sign-in: Oct 24, 2012

Lalita Henry

Experienced Customer Service Representative
   United States
  |   Macon, GA
  |  3:07 pm Local Time

Overview

Minimum Hourly Rate $12

I have 15 plus years of experience with customer interaction. Dealing with people is my life and being social is quite stimulating. I have managed high call volumes and also provided technical support to companies throughout the U.S. and Canada via phone, fax, and email regarding software and hardware issues at their locations. I have maintained 98% of collectible revenue with an objective of 93%. I am committed to deadlines and getting whatever job that's presented, done!

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Skills (3)

Tested
Email
Multiple Phone Lines
Microsoft Office Programs

Service Description

Customer Service Agent

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Employment

Pathfire
Installation Support Tech
2004 - Present
Manages high inbound call volume Interacts with station engineers throughout the US and Canada via phone, fax and email regarding setup and installation of Digital Media Gateway Software....
Avaya Communications
Account Support Rep
2002 - 2004
Responsible for collections of 400+ commercial accounts Maintained 98% of collectible revenue with an objective of 93% Assisted customers with billing inquiries Supported sales team by providing...
U.S. Dept of Labor
Customer Service Rep
1999 - 2002
Solicited companies for employment information Inbound and outbound calling Corresponded by email Performed data entry Executed mass mailing

Education

Macon State College
Nursing
2011 - Present
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
lalitahenry
Type
Individual
Member Since
July 2012
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Lalita Henry | Elance

Lalita Henry