Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Lizz N. | Elance
 
176985602337900
Last Sign-in: Jul 28, 2015

Lizz N.

Customer service expert, marketer and consultant.
   Kenya
  |   Nairobi, Nairobi Area
  |  1:19 pm Local Time

Verified Freelancer

Lizz N.'s identity has been verified.  Learn More

Overview

Highly enthusiastic customer service professional with 5 years client interface experience and motivated to maintain customer satisfaction and to contribute to company success. In addition to that, i have experience in social media marketing, administrative support, imports, exports, project and research. Are you are looking for an all rounder?. Look no further, sit down, relax and let me do the work for you.

Read More »

Portfolio

•Researched, calmed and rapidly resolved client conflicts to prevent loss of key...

Skills (10)

Tested
customer service expert
call centre skills
marketing
market research
online marketinng
Computer Networking
My Score
avg
Business Development
My Score
avg
Passed
Administrative Assistant
My Score
avg
Passed
Email Handling
My Score
avg

Service Description

Customer Service
- Being the initial point of contact and the face of the company, customers will be handled professionally with three main principles of a PRO( proactive, relationship building and ownership). Communication is key hence different channels and tools will be used like email, Skype, phone calls, chats for clients satisfaction and retention.

Social Media Marketing
- I will do all the marketing and manage all your accounts.

Project and Research
-Any new and ongoing projects will be handled to completion with accuracy and on time. I will do research for you and update you on the outcome before compilation is finalized

Import/Export
-All import/Export inquiries will be handled and will give all the requirements and regulations by KRA and KPA



Read More »

Employment

maersk Line
Care Business Partner- Customer Service
2011 - 2014
•New customer on boarding, training on E commerce tools and registering of new accounts. •Sufficient follow up of issues that arose and handled to completion through phone calls and emails....
Harmonie Tours & Car Hire Ltd
Marketing Executive
2010 - 2010
•Overseeing the development of the company marketing plan through advertising, personal selling, sales promotion and direct marketing activities. •Making sure that marketing tools such as websites,...
Blue Ltd Bank
Consultant/Loans officer
2009 - 2009
•Handled customer complaints and took appropriate action to resolve them. •Simplified the process of opening accounts, sanctioning loans and availing other services •Meeting with potential loan...

Education

Jomo Kenyatta University of Agriculture & technolo
Bachelor of Commerce Finanace option
- 2009
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer service expert
Client focused
Strong organizational skills
Adaptive team player
Leadership skills
Detail oriented
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
lan053
Type
Individual
Member Since
July 2015
Elance URL
Verifications
0
Groups
Lizz N. | Elance

Lizz N.