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Lance T. | Elance
 
176985602337900
Last Sign-in: May 1, 2014

Lance T.

Service & Relationship Management Professional
   United States
  |   Centerburg, OH

Overview

Forward-thinking Operations Manager with demonstrated success leading large-scale, client -based operations and driving top-ranked customer satisfaction levels. Passionate team leader committed to driving high-impact performance improvement projects, streamlining customer experience, and aligning operations strategies with corporate goals. Accomplished career highlighted by 15+ years’ experience leading Operations.

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Skills (10)

Tested

Employment

The Vineyard at Johnstown
Operations
2008 - Present
Recruited to provide organizational leadership to a growing church. • Developed internal and external communications strategy by capitalizing on the overall Vineyard brand while developing a...
JP Morgan Chase
Operations Manager, AVP
2005 - 2008
OPERATIONS MANAGER, AVP/TEAM LEADER - CREDIT CARD SERVICES (October 2005 to March 2008) Provided insightful leadership to the Priority Services call center, which included over 200 client service...
JP Morgan Chase
Team Manager II, Officer
2003 - 2005
Successfully led team of 20+ employees, ensuring high-level servicing and customer retention for Chase Card Services. Consistently recognized for excellence in leadership and team performance. •...
JP Morgan Chase
Project Manager
2001 - 2003
¿ Coordinated and monitored site readiness for growth initiatives and portfolio transfers. ¿ Led multiple project teams to effectively monitor and implement process changes. ¿ Establish reports to...

Education

Ohio State University - Fisher College of Business
Bachelor of Science in Business Administration
1995 - 2000
Overview  |  Job History  |  Resume/C.V.

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Identity
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LanceTucker
Type
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Member Since
March 2014
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Lance T. | Elance

Lance T.