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Orlan T. | Elance
 
176985602337900
Last Sign-in: Mar 7, 2016

Orlan T.

Provide Best Customer Satisfaction
   Philippines
  |   Imus, Cavite
  |  10:58 pm Local Time

Verified Freelancer

Orlan T.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

My main priority towards work is to provide best customer satisfaction which encompasses Quality, Accuracy, being Timely and to Always have an open Communication with Client. I am a former Team leader to a well known bank in the US which outsourced here in the Philippines. Before I Joined the bank and became a team leader, I have worked as a Data Entry Analyst to the previous company I have worked with for several years. This is where my foundation in Data Entry has been well developed.

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Mar 21, 2014|Transcription|Private|Completed
|
4.7
Jan 23, 2014|Data Entry|Private|Completed
|
4.6

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Portfolio

Skills (10)

Tested

Service Description

Data Entry, Admin Support, Microsoft Excel and Microsoft Word jobs.

I have work as a Data Entry Analyst for several years. After that, I transferred to a well known bank in the US which outsourced in the Philippines, as a Loan Administration Specialist. The primary focus of my job, as Specialist, is Escrow Insurance (Private Mortgage Insurance). After a few years I was promoted as a Team Leader. Part of my task as a team leader is to ensure that all my teammates is working well and making sure that they have work to do. At the start of the day, I collate and transfer all loan information from a PDF file onto a spreadsheet by manually typing it all. The spreadsheet then is where my teammates will get their work for the day. I answer all the inquiry and questions of my teammates regarding procedure and gaps in the process. I research and resolve escalated account's issue. I attend weekly meeting through conference call with our US counterparts to discuss issues encountered by the team and if there is anything I need to raise to them which will result to resolution of any gaps.


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Employment

JP Morgan Chase Bank N.A.
PMI Servicing Team Leader
2008 - 2013
TEAM DATA SPECIALISTS INC
Analyst & Mortgage long legal description locator
2005 - 2008
As an Analyst my task is to collate specific information from a mortgage document into a system with daily quota measured by how many mortgage document had been reviewed with details encoded into...

Education

Pamantasan ng Lungsod ng Muntinlupa
BS Computer Science
2001 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Data Entry
Microsoft Excel
Microsoft Word
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Identity
Username
LanTrillanes
Type
Individual
Member Since
January 2014
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Orlan T. | Elance

Orlan T.