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Filemon L. | Elance
 
176985602337900
Last Sign-in: Jul 3, 2013

Filemon L.

Result Driven and Self Motivated
   Philippines
  |   Angeles, Pampanga
  |  10:10 am Local Time

Overview

How can I help you to grow your business? I am here, more than a decade in a service providing technical/billing and customer service assistance. It is always on my attention to deliver a world class service and exceed your expectations. Flexible, goal driven and can do multi-task job in a fast paced- industry. So, let's talk how can I help you now?

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Skills (7)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Computer Skills
Computer Skills Test
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Passed
Helpdesk
Help Desk Certification
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
Windows XP
Call Center Skills
Call Center Skills Test
My Score
avg

Service Description

I can provide world wide support for customer service and technical . Also, provide unexceptional productivity and efficiency that drives toward quantity, quality and output. I am confident I can excellently perform the necessary duties/responsibilities required and exceed your expectations.

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Employment

Stream Global Solutions
Level 2 Technical Support/ Tech. Support Prof. 3
2010 - Present
1) Man the SMS-to-level 2 queue. Members who intend to cancel call cancellations(SMS queue) to close their account. In an effort to save the subscription, an SMS agent will convince the member to...
America Online Inc./ e-Telecare Global Solutions/
CSS (Consultant Support Specialist/ TSP 3)
2007 - 2010
America Online Inc./ e-Telecare Global Solutions/ Stream Global Services CP Garcia St. Cor. Tañada St. Clarkfield, Pampanga Position: Consultant Support Specialist – Technical Support...
America Online Inc.
Technical Helpdesk -Level 2
2000 - 2007
America Online Inc. CP Garcia St. Cor. Tañada St. Clarkfield, Pampanga Position: Level II Technical Helpdesk Department: e-Support (Chat and Email Support) Date: November 06, 2000 –...
UNIVERSAL ROBINA CORPORATION
Operations Clerk/ PPIC
1998 - 2000
UNIVERSAL ROBINA CORPORATION Amang Rodriquez Ave. Pasig City Position: Operations Clerk/ Production Planning and Inventory Controller Department: GD XI Snacks Plant Date: July 03, 1998 –...

Education

Systems Plus Computer College
Computer Science
1995 - 1998

Keywords

Call center agent
Technical support
Custmer service
Online Chat Support and email
Data entering and Helpdesk Support
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
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Milestones
Hours
Reviews
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Clients
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Repeat
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Identity
Username
LapuzFJR
Type
Individual
Member Since
May 2010
Elance URL
Verifications
0
Filemon L. | Elance

Filemon L.