A result oriented six sigma green belt certified professional with over 6 years of experience in Office Management, Internal Communications, Regulatory environment, Quality assurance, Trainings, Six sigma, Knowledge management and customer service.
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Jul 4, 2012|Transcription|Private|Completed
Mar 19, 2012|Virtual Assistant|Private|Working
Providing executive level of administration support to top management involved in policy making and handling public affairs by conducting calendar management, meeting coordination, scheduling for training programmes for the team, mail processing and schedule management.
Liaising between internal customers to ensure proper lines of communication and attending to issues requiring immediate attention.
Organize details of special events, travel arrangements, compilation of presentations etc.
Plan and coordinate corporate luncheons and develop content related to the meetings/conferences.
Receiving, composing and editing letters and general correspondence, taking and distributing minutes of meetings, managing records, maintaining contacts etc.
Identifying the knowledge gaps, process gaps & Language gaps, while documenting the work flow process.
Execution of various quality improvements strategies for continual improvements in the services and TAT's (Turn Around time).
Quality Assurance and Training
Management of performance, specific to transaction monitoring, daily, weekly and on monthly basis.
Designing and revision of the quality parameters, to use for quality evaluation purposes.
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