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Laurence S. | Elance
 
176985602337900
Last Sign-in: Jun 2, 2015

Laurence S.

Team Lead Customer Service & Admin Works
   Philippines
  |   Quezon City, Metro Manila
  |  10:01 pm Local Time

Verified Freelancer

Laurence S.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

I am a competitive customer service representative with more than 8 years experience. I worked with some prestigious call center companies in Philippines. I handled American and Canadian companies. Few accounts that I worked with were, Microsoft, Dish Network, Dell USA, Telus, Bell Canada. With my 6 year experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints.

I started as a customer service representative and promoted as quality assurance representative and eventually as a...

Read More »
May 27, 2015|Virtual Assistant|Private|Working
Mar 7, 2015|Customer Service Project Management|Private|Completed
Jun 10, 2014|Technical Support|Private|Working
May 16, 2014|Customer Service|Private|Completed

View All »

Portfolio

Posted listing under craiglist USA
Working with the Bosco Team. Creating customer account. Ticket generating. Monitoring...
Phone, email and live chat support for Bosco Appliances Australia.
Managing social media accounts like twitter, facbeook, google+, instagram and many...
Online advertisement, Linking with publishers, Creating promotion, banners, link text
I was an APOS chat support for Dell.com USA. Processing orders/returns/refunds....
Small-medium business volume licensing, Universities free software program, Qouting for...

Skills (10)

Tested
Administrative Support
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
Data Entry
Email
Email Handling
Helpdesk
Technical Support
Phone Support
Typing

Service Description

Expertise:
Basic Admin Skills
Data Entry
Typing
Customer Service
Email Handling
Call handling
Technical Support
Sales
Phone Survey
Outbound call

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Employment

Sellbytel Sdn Bhd
Tele-profiler
2012 - 2013
Telus International Philippines
Team Leader (Dell USA)
2010 - 2011
Assist customers via chat or outbound calls, delivering excellent service by providing the needed information of the customer Knowledgeable in Windows server 2003 and 2007 and other operating...
Stellar Global Solutions Philippines
Sr Customer Care Assistant/Escalation Team (411 Ca
2007 - 2010
Receives inbound calls from mainland US and Canada. Serves as 411 Directory Assistant by providing the right number in every call. Ensuring all queries will have the right solution,...
ePLDT Ventus Parlance
Customer Care Executive/Sales Representative (Dish
2004 - 2007
Basically provides excellent customer service by answering phone calls coming from USA. Mainly healthy conversation with the customer by assisting them with their cable TV issues. Process...

Education

Our Lady of Fatima University
Bachelor of Science in Nursing
2001 - 2004

Keywords

customer service
phone support
call handling
email
data entry
technical support
sales
chat support
basic admin
Virtual assistant
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
3
0
789
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
lau1986
Type
Individual
Member Since
January 2014
Elance URL
Verifications
0
Laurence S. | Elance

Laurence S.