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Laura Azumendi | Elance
 
176985602337900
Last Sign-in: Nov 25, 2014

Laura Azumendi

Customer Service and Office Assistant
   Mexico
  |   Chihuahua, Chihuahua
  |  9:12 pm Local Time

Overview

Minimum Hourly Rate $8

I have a five year experience working in an international call center, started as a call agent and later on became a supervisor and product trainer, handling conflicts with unhappy customers and complaints, as well as processing information and working under specific goals set by the client.

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Skills (10)

Tested
Microsoft Word
My Score
avg
Passed
Spanish - English Translation
My Score
avg
Passed
Customer Service (Call center env.)
My Score
avg
Passed

Employment

Ernst & Young
Assistant
2013 - 2014
Management and audit team assistant, helped translating documents, in charge of front desk as well as assisting the Human Resources department.
Teleperrformance
Supervisor/Trainer
2007 - 2013
Customer service representative, billing and technical support to users of USA and Canada. Trainer for new hired agents. Operations supervisor in charge of up to eighteen agents groups, doing...
Teleperformance
Supervisor/Trainer
2007 - 2013
Customer service representative, billing and technical support to users of USA and Canada. Trainer for new hired agents. Operations supervisor in charge of up to eighteen agents groups, doing...
Toulette, Gottfried, Davila y Martinez Abogados
Administrative and accounting assistant
2006 - 2006
In charge of payroll, sales, purchases, follow up on client’s portfolio and event planner.

Education

Universidad Regional del Norte
Business Administration (Incomplete)
2012 - 2013
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
Laura-Azumendi
Type
Individual
Member Since
November 2014
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Laura Azumendi | Elance

Laura Azumendi