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Lavina C. | Elance
 
176985602337900
Last Sign-in: Apr 19, 2014

Lavina C.

Reliable Virtual Assistant
   India
  |  7:31 am Local Time

Overview

Being hardworking, efficient and organized helps me to work with minimum supervision. I can assure you quality work, good presentation, timely delivery and excellent results. I have worked in a fast paced environment for more than 10 years which has enhanced my thought process and the way I work.

I can work exclusively for you if hired full time, though I am fine with part time job as well. So looking forward to build a Virtual relationship with U!

Read More »
Apr 9, 2014|Customer Service|$0|Completed
Apr 9, 2013|Customer Service|$64|Completed
Apr 5, 2013|Customer Service|$0|Completed
Jan 22, 2013|Other - Administrative Support|$1|Completed

View All »

Skills (7)

Tested
General Office Skills
Office Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Passed
Data Entry
live chat
admin
Admin Assistant

Service Description

My Skill Set:
• Email Management
• Internet Research
• Virtual Assistance
• Administration Work
• Data Entry
• Customer Service - Inbound/ Outbound
• Appointment Scheduling
• Project Handling
• Chat Support
• Problem Solving
• Inquiry Handling
• Insurance Claim Processing
• Back office work Management
• Order Processing

Benefits employing me:
1. Dedicated Home Office
2. Speedy Internet, PC and Microphone
3. Skype, Gmail, Yahoo etc
4. Open to work as per client Time Zone


MY STRENGTHS:
- 10 yrs Customer Service Experience
- Detail oriented
- Multi-tasking
- Interpersonal and Analytical Skills
- Data Entry
- Top Communication Skills
- Conflict Resolution
- Typing
- Computer Literate
- Tech Savvy
- Good Phone Etiquettes


Read More »

Employment

Part Time - Tutor
English Basics & IB School Syllabus
2012 - Present
Teaching 6 Korean students English Basics and helping them with their International School Syllabus (IB).
Website Designer company in the United States
Customer Service & Virtual Assistant
2012 - 2012
Worked as a Customer Service & Virtual Assistant for a website designer company in the United States - 2 weeks. (Job through Elance)
RADAR GLOBAL
Interviewer - Part Time
2012 - 2012
Conducting telephone interviews with CFO's, CEO's, Managing Directors and other Head of Operations to know their opinions about the global economic situation in their country and to analyse this...
Capita Offshore Business Services Private Limited
Process Associate – Client Servicing(Life Insuranc
2008 - 2009
Preparing Insurance related manual quotations for Life policies based on policyholder’s age, gender etc and issuing policy details for the Policyholders, Independent Financial Advisers and Third...
Morgan Stanley India
Associate (Fund Administrator) – Investor Services
2007 - 2008
Dealing with back office processing (subscription, redemption, transfer, fund switch) of hedge funds – U.S and U.K. Setting up of new investor accounts after receipt and review of complete...
J. P. Morgan Services India Private Limited
Team Member for Strategic Projects
2006 - 2007
Dealing with back office processing of derivatives (Credit Default Swap Transactions), trades etc and preparing files for clients in case of a credit event for a particular reference entity.
U.K PRUDENTIAL, Mumbai
Process Associate – Client Servicing
2004 - 2005
Worked as a Process Associate – Client Servicing Profile included preparing Insurance related manual quotations for Life policies based on policyholder’s age, gender etc and issuing policy...
ESERVE INTERNATIONAL LTD, Citibank
Phone Banking Officer for CITIBANK
2003 - 2004
Worked as a Phone Banking Officer for CITIBANK Handling inbound calls regarding banking and credit card related queries from high profiled customers. Assisting Domestic and NRI customers in A/c...

Education

Tolani College of Commerce, India
TYBCOM (Management) BACHELORS DEGREE
- 2002
Tolani College of Commerce India
Diploma in Computer Applications
- 2002
Tolani College of Commerce India
HSC
1998 - 1999
Canossa High School
SSC
1996 - 1997

Keywords

Email Management Internet Research Virtual Assistance Administration Work Data Entry Customer Service - Inbound/ Outbound Appointment Scheduling Project Handling Chat Support Problem Solving Inquiry Handling Insurance Claim Processing Back office work Management Order Processing
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Identity
Username
Lavi2011
Type
Individual
Member Since
May 2011
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Lavina C. | Elance

Lavina C.