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Traci Lawson | Elance
 
176985602337900
Last Sign-in: Oct 10, 2014

Traci Lawson

Customer Service Pro-Trainer-Manager-Recruiter
   United States
  |   Palmdale, CA

Overview

YOUR FEARLESS FREELANCER!

Customer Service * Training * Management * Sales * Client Retention Expert & More! (All work completed on a telecommute (offsite) platform)

My name is Traci and I look forward to providing your callers with a refreshing “Customer Service Experience”! I provide full-service customer service support from basic (Tier 1) on up to Escalated/Advanced Client Resolution (Tier 3) level customer care that will be sure to yield results.

FULL-SERVICE CUSTOMER CARE SUPPORT FOR LESS!

** Flexible – Seasonal – Part-Time...

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Skills (10)

Tested
*In/Outbound Customer Service
Training/Trainer

Service Description

Full-Service Support Includes (but is not limited to):

• Inbound/Outbound Customer Service Support
• Follow-Up Customer Care Support
• Customer Service Support via Chat, Email & Written (Snail Mail) Letter
• Tier 1 (Basic Customer Care) on up to Tier 3 (Escalated Customer Care/Acute Client Retention/Resolution)
• Customer Service Analytics, Trending and Call Statistics Report
• 800# Assignment/Call Tracking Assistance Available


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Education

American Intercontinental University
Bachelors in Business Administration (Healthcare)
-
Overview  |  Job History  |  Resume/C.V.

Keywords

In/Outbound Customer Service
Recruiting/Staffing/Interviewing Support
Sales
virtual assistant secretary
Trainer/Training Program Development
Virtual Team Manager/Supervisor
Customer Service/Follow-Up Surveys
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
lawsontraci
Type
Individual
Member Since
October 2014
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Traci Lawson | Elance

Traci Lawson