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LaShondra B. | Elance
 
176985602337900
Last Sign-in: Jul 4, 2013

LaShondra B.

Exceptional Customer Service Skills
   United States
  |   Memphis, TN
  |  12:31 am Local Time

Overview

Minimum Hourly Rate $9

Strong customer service skills including call center, client processes and procedures
Proven ability to work well in pressure situations
Excellent team coaching, training, facilitation and development skills
Strong organizational skills
Excellent talent for helping people
Ability to work in a team environment
Positive, professional attitude
PC literate, including Microsoft office products
Self-motivated individual who welcomes opportunity for growth and development

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Jan 10, 2012|Telemarketing|$264|Completed
|
3.2

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Skills (8)

Tested
Call Center Skills
Computer Skills
Customer Service
Customer Service Test
My Score
avg
General Office Skills
Helpdesk
Phone Support
Sales
Inventory Management

Service Description

Strong customer service skills including call center, client processes and procedures - 10+ years Inbound/Outbound Customer Service, 4+ years Out bound Sales,10+ years Data Entry, 5+ yeaars Management, 5+Leadership
Proven ability to work well in pressure situations
Excellent team coaching, training, facilitation and development skills
Strong organizational skills
Excellent talent for helping people
Ability to work in a team environment
Positive, professional attitude
PC literate, including Microsoft office products
Self-motivated individual who welcomes opportunity for growth and development

Employment History

05/06-Current Customer Service RepI/ESupport, Sedgwick CMS
Inbound Customer Service-Set up and enter new claims via phone calls, faxes and emails
Help Desk Calls-Provide network trouble shooting and problem solving for a variety of clients


11/03- 05/06   Team Leader/Customer Service, Direct Insurance
Supervised Customer Service team (18-25 people) and provided leadership, direction and support and monitored teams daily performance
Monitored work loads and status; supported colleagues by providing advice on handling complex issues; identified and resolved problems and issues
Communicated with upper management regarding unit issues and resolutions
Monitored phone calls and provided positive feed back to assist with the growth and development of colleagues
Maintained time and attendance reports for 18-25 people

07/02-11/03 Customer Service Agent, ASI/GE...

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Keywords

15+ years Inbound/Outbound Customer Service
4+ years Out bound Sales
15+ years Data Entry
5+ years Management
7+ years Leadership
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
lboyd
Type
Individual
Member Since
November 2011
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LaShondra B. | Elance

LaShondra B.