Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Alyssa Y. | Elance
 
176985602337900
Last Sign-in: Mar 13, 2014

Alyssa Y.

Administrative and Customer Support Representative
   Philippines
  |   Davao City, Davao Del Sur

Overview

Minimum Hourly Rate $4

)I work professionally and can contribute my long years of knowledge and experience in Customer Service Support both as a Subject Matter Expert and Technical Support Associate.

2)I can incorporate my professional skill set in accordance with organizational objectives proven by my 2 years experience as an Account Manager for an Independent Contractor (Distributed Website Corporation)

3) I possess special sensitivity to meeting diverse needs in varied situations.

4) I can gather, research and analyze then prepare presentations or...

Read More »

Portfolio

Quality Assurance Testing and Editing for Data Entry Work and Research
Manage content, comments and messages for a Facebook Page
Top Performing Customer Support Agent using Uservoice
Manage several chats continuously
Created content for a Published Kindle Ebook
Created content for a Published Kindle Ebook
Clipwire Games Customer Support using Zendesk
Article Management using Joomla

Skills (8)

Tested
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed
Email Etiquette
My Score
avg
Passed
Keyword-research

Service Description

Worked as an online Account Manager for two years with expertise in email, phone and chat support. Knowledgeable in using several CRM platforms along with organizing data with use of Google Drive and Dropbox. Did hundreds of Article Editing and Publishing as well as Social Media Marketing for 3 Accounts. Received high feedback and recommendations from previous clients in terms of Customer Service Support for IOS, Android and Facebook Apps.

Read More »

Employment

Independent Contractor
Article Editor / Virtual Assistant/ CSR
2012 - 2013
1.As an Article Editor, I was responsible for reviewing different articles under different categories and choose which one should be Published to an existing website. 2.As a Virtual Company...
Distributed Website Corporation
Account Manager & Product Specialist
2010 - 2012
1.As Customer Support Representative, I was responsible for answering email, chat and phone queries from US based clients using online applications such as Tele Emailer and Skype. I was also tasked...
Symantec
Subject Matter Expert for Technical Support
2007 - 2008
Handled inbound and outbound Technical Support for an Antivirus (Symantecís Norton Antivirus) based in the United States. Duties included: 1.Answering phone-in customer inquiries regarding client...

Education

Ateneo De Davao University
Bachelor of Science in Nursing
2003 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Zendesk
Uservoice
Joomla
Google Drive
Dropbox
Email Handling
Administrative Assistant
Chat & Phone Support
Social Media Marketing
Customer Service
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
leiz145
Type
Individual
Member Since
May 2013
Elance URL
Verifications
0
Alyssa Y. | Elance

Alyssa Y.