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Lena Ramo | Elance
Last Sign-in: Nov 18, 2014

Lena Ramo

Excellent Management/Customer Service Skills!!!
   United States


Minimum Hourly Rate $19

I have extensive customer service/residential property management skills.

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Dec 3, 2011|Customer Service|$351|Completed

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Skills (10)

Management Skills
Inventory Management
Human Resource Management
Financial Reporting
Data Interpretation
Business Analysis
Accounts Receivable Management
Accounts Payable Management

Service Description

Under limited supervision, oversees and coordinates all property management, maintenance activities associated with multiple-building community.
Highly skilled in organizing resources and establishing priorities.
Excellent ability to analyze and interpret the needs of customers and offer appropriate solutions.
Ability to communicate effectively, both orally and in writing.
In-depth knowledge of property management principles, procedures, and standards, as applied to public facilities.
Ability to analyze and interpret financial data and prepare financial reports, statements and projections.
Excellent project planning skills.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Solid knowledge of real estate management principles and techniques.
Ability to develop bid specifications and evaluate bids from contractors.
Excellent ability to develop and maintain recordkeeping systems and procedures.
Remarkable skill in the use of computers, preferably in a PC, Windows-based operating environment.


BSC Holdings Inc., Greensboro, NC October 2010-Present
Property Manager
Raised occupancy rate from 73% to 96% and decreased delinquency dramatically.

Bell Partners Inc., Charlotte, NC October 2008-October 2010
Assistant Community Manager
Duties related to this position include, but were...

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BSC Holdings Inc.
Property Manager
2010 - 2011
Raised occupancy rate from 73% to 96% and decreased delinquency dramatically.
Bell Partners Inc.
Assistant Property Manager
2008 - 2010
Duties related to this position include, but were not limited to, working closely with the Community Manager to oversee the day-to-day operation of the community, including leasing, collections,...
Drucker and Falk
Property Manager
2007 - 2008
Responsible for the day-to-day management of the community, as well overseeing the community and manage the onsite team effectively. Upon taking responsibility for this property, the occupancy...
United Dominion Realty Trust
Assistant Community Director
2002 - 2007
Above and beyond the day to day assistant community director duties, I was also temporarily assigned to various properties Charlotte-Greensboro areas not only to train new employees, but to...
Lincoln Property Management/Shelter Group
Leasing Consultant
2000 - 2002
Duties included, but were not limited to, assisting the Community Director as directed, proof all paperwork and leases prepared by other office personnel, inspect models daily as well as all vacant...
Woodfield Inn
Assistant Manager
1999 - 2000
Duties included arranging lodging and restaurant reservations in this 1852 historic bed and breakfast, checking guests in and out; assuring complete guest satisfaction, managing the a la cart...
Carriage Park
Assistant to President
1997 - 1999
Duties included maintenance and updating of Hendersonville and Asheville Multiple Listing Systems, Goldmine database system, contact with clients on General Manager's voice mail system, inventory...
Customer Service Representative Supervisor
1995 - 1997
Service Duties included tracing packages, replacing lost, defective or unsatisfactory merchandise, resolving billings problems, and providing price adjustments. During the Holiday season, I was...
Douglas Elliman, Gibbons & Ives
Director, Leasing Department
1992 - 1994
Duties included supervision and coordination of a staff of five, which oversaw all aspects concerning rent regulations, renewals, tax abatements for 4000 rental apartments held by the Resolution...
Kucker Kraus and Bruh
1987 - 1992
Responsibilities included supervision of two paralegals and two law clerk/interns. This firm processed all legal paperwork pertinent to the conversion of ownership of defaulted cooperative...
Spencer Realty
Listings Manager
1984 - 1987
Feathered Nest Realty
Assistant to the Presdient/Broker
1981 - 1984


St.John's University
Business Administration A.S.
1984 - 1986
Overview  |  Job History  |  Resume/C.V.


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  • 12 months
  • Lifetime
Per Client
Member Since
October 2011
Elance URL
Lena Ramo | Elance

Lena Ramo