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Maria Leonor Sagun | Elance
 
176985602337900
Last Sign-in: Sep 23, 2015

Maria Leonor Sagun

Expert CSR, Expert TSR, Expert Admin Assistant
   Philippines
  |   Quezon City, Metro Manila
  |  7:12 pm Local Time

Overview

Minimum Hourly Rate $7

I am Maria Leonor Sagun, currently working as Admin Assistant at Deutsche Bank AG, Manila. I've been with the bank for 9 months now and I'm glad to say that I really enjoy my work there, a reason that is why I still keep on holding on and staying with the company. However, one thing that really makes me want to give up my banker life is because I don't want to spend a total of 5 hours per day to go to office and vice versa.

Right now, I'm considering a work from home job. I've been searching through the internet for the available jobs where...

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Portfolio

Skills (10)

Tested
Call Center Skills Test
My Score
avg
Computer Aptitude Test
My Score
avg
Passed

Service Description

- Communicates with clients over the phone, by e-mail, or regular mail correspondence
- First point of contact for clients who have problems or inquiries about services or products
- Builds rapport and relationship with customer through prompt, courteous, and professional service
- Ensures that various administrative requirements are carried out in a structured and efficient manner
- Prepares reports and disseminates information to client in a timely manner
- Prepares and maintain office documents such as receiving copies, reports, memos, letters from client, and other important data or documents
- Maintains office coordination and link between the department person and the rest of the office staff
- Arranges room reservations for meetings and other gatherings
- Do all other works assigned by the immediate superior from time to time
- Retrieves documents, clients’ records and information and prepare responses of routine inquiries
- Hardware/Software Diagnosis and Troubleshooting
- Follows prescribed problem resolution procedures
- Ensures that all communication with customer is within the guidelines of the client
- Demonstrates a strong customer service orientation
- Properly escalates product issues if needed to or requested to
- Ensures that cases are logged in accordance with the Data Quality guideline
- Ensures that service levels are achieved as communicated by the Account Managers/Supervisors
- Continuously improves product know-how
- Adheres to client policies
-...

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Employment

Deutsche Bank AG, Manila
Admin Assistant - Implementation and Service
2011 - Present
SYKES ASIA, INC.
Technical Support Representative
2011 - 2011
SYKES ASIA, INC.
Customer Service Representative
2003 - 2011
SEAMEO Innotech Center
Trainee (Network Administration)
2002 - 2002

Education

Pamantasan ng Lungsod ng Maynila
Bachelor of Science in Computer Engineering
1998 - 2003
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Expert CSR
Expert TSR
Expert Admin Assistant
Email Support
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Private
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Identity
Username
lenne
Type
Individual
Member Since
July 2012
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Maria Leonor Sagun | Elance

Maria Leonor Sagun