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Leonard Bato | Elance
 
176985602337900
Last Sign-in: May 30, 2013

Leonard Bato

Do work with great passion.
   Philippines
  |   Caloocan, NCR

Overview

Minimum Hourly Rate $3

Hi, my name is Leonard, previously a Team Leader in a BPO company here in the Philippines. I have worked in the BPO Industry for the last 8 years and would love to share my expertise in customer service, technical support, payroll and other administrative stuffs to prospective employers here in eLance.

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Portfolio

> Supported and managed a group of cross-skilled associates who both handled...

Skills (10)

Tested
Windows XP Test
My Score
avg
Passed
English Speaking Test
My Score
avg
Passed

Service Description

Eight years of working experience in process documentation, email \
response handling and tracker updating.
Proficient in managing and accurately handling payroll calls of ADP clients
in the United States.
Familiarity with the Federal tax system of the United States.
Experienced in documentation of coaching logs, performance
improvement plans and reporting.
* Skilled and experienced in customer escalations
More than 10 years of experience in the use of word processing softwares
particularly MS Word, MS Outlook, Notepad and MS Excel.
Experienced in extracting Enterprise reporting files and transferring to data
dumps for analysis and action plans.
Ability to multi-task from coaching/ data entry/ process documentation/
email response handling and taking calls.
Experiences in documenting recorded conversations in NICE, call
recording tools and actual conversation during Grievance hearings.
Skilled and experienced in handling meeting and power point
presentations to clients, shareholders and stakeholders alike.


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Employment

TeleTech
Team Leader
2006 - 2012
Maintains a management presence on the call center floor by walking the floor while in observance of agents. Assists with questions, takes advantage of on the spot coaching opportunities, and...
TeleTech
Quality Assurance Specialist
2005 - 2006
Work Description : Determine whether the CMC agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contact handling...
TeleTech
Technical Support Representative
2005 - 2005
Work Description : RESPONSIBILITIES: Maintain company/account goals Satisfy customer needs and concerns (internet connectivity) Maintain customer service and satisfaction through...

Education

Ateneo Graduate School of Business
Masters of Business Administration
2008 - Present
Adamson University
B.S.Ceramic Engineering
1991 - 1996
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Technical
Customer and Email Support
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Identity
Username
leonardbato
Type
Individual
Member Since
April 2013
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Leonard Bato | Elance

Leonard Bato