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Michelle Small | Elance
Last Sign-in: Jun 30, 2015

Michelle Small

   United States
  |   Dallas, TX


Professional and progressive leader, serving in Analyst and Project Specialist roles. Very skilled with client facing business development, business analysis and product sales and marketing. Experienced with complex analytical projects for Fortune 100-500 companies in Banking/Financial Services, Healthcare, Mortgage, Retail and Marketing. Recognized for strong analytical, quantitative, and interpersonal teamwork skills between business units and technical staff.

Specialties: Business Process Re-engineering
Project estimation

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Skills (10)

Program Management
Business Analysis
Issue tracking/resolution processes
Mac OS X
Microsoft Office
Administrative Assistants
Customer Service


Young Living Essential Oils
2014 - Present
Dedicated to promoting a healthier life and financial freedom through the Young Living model of wellness, purpose, abundance, and vitality. We honor our stewardship to champion nature's living...
Covenant Church - Married Strong Small Group
Small Group Leader
2014 - Present
The Vision for Married Strong is to create a positive atmosphere for young, married couples to strengthen their marriages through God-ordained principles and sound, Biblical teachings on the...
Covenant Church
Administrative Assistant
2014 - 2015
Serve as assistant to Associate Pastors in Family Life: • Project/Event planning and management • Program development and training • Oversee training for staff and interns • Schedule and organize...
Canon Solutions America
Account Representative
2014 - 2014
• Primarily focused on selling Canon's hardware and software technology-based solutions to help companies increase productivity while decreasing operational costs • Continuously building strong...
JDA Technical Services Group (Microsoft)
Resource Coordinator
2013 - 2014
‘Resource Coordinators’ (RC) manage incoming requests from Technical Account Managers to identify & dispatch highly technical Premier Field Engineers to handle remote & onsite customer engagements....
Independent Administrative Contractor
Administrative Contractor
2013 - 2013
• Resume Reformats • Expense Reports • International Relocation Package Development • Invoice Management
DeVry Campus Bible Study
2012 - 2012
CBS is an inter-denominational Christian group that meets weekly to provide support and strength to each other through fellowship and prayer, in an open forum-style Bible study on student selected...
Bankruptcy Modification Specialist II
2010 - 2011
Manage portfolio for bankruptcy modifications for various mortgage loans( FHA,VA,etc) in attempt to save homes with a focus on home affordable programs.
Bank of America
Sr Loan Services Specialist (Pre-Sale Foreclosure)
2010 - 2010
Responsible for handling the servicing of mortgage loans Obtained credit reports, inspections, surveys, title work as well as engage in direct contact with customer concerning account(s) Handled...
Open Systems Financial (Fannie Mae)
REO 571 Project Specialist (Contract Position)
2010 - 2010
Analyzed and processed reimbursement requests related to default and foreclosure single family mortgages Reviewed and processed payment reimbursement expense form Followed up with Servicers and or...
Sprint Nextel
Business Assigned Care Analyst
2009 - 2009
Interacts with assigned customers and company sales and/or service representatives to handle a variety of functions Establishes operational objectives and work plans. Delegated assignments to ...
Tuesday Morning
LP Administrative Assistant
2008 - 2008
Assisted the Loss Prevention Supervisor in generating, monitoring and creation of reports/programs necessary to assist the SSC/Field Business Partners. Restitution Monitored, communicated and...
Oncor Electric Delivery (High Profile Staffing)
Administrative Assistant
2008 - 2008
Provided executive administrative support to HR staff, which included: scheduling meetings and travel, maintaining calendars, developing spreadsheets for data collection and analysis, maintaining...
Euro RSCG Skybridge (Resource Staffing)
2004 - 2004
Served visitors by greeting, welcoming, and directing them appropriately; notified company personnel of visitor arrival; maintained security and telecommunications system.
Detail Administrative Assitant
2003 - 2003
Submited photo samples to the advertising department and review all advertising proofs for inserts and catalog pages-buyer has final responsibility. Managed master sample process: get samples from...
2003 - 2003
Responsible for talking to the customer, responding to questions and giving assistance while processing transactions.
Oppenheimer & Co. (Resource Staffing)
Financial Services Admin
2003 - 2003
Worked closely with senior analysts and financial advisor. Served as the interface between the research professionals and firm personnel / clients of the firm. Core responsibilities included phone...
Yumi Ice Cream
Sales & Marketing Analyst
2000 - 2001
Assisted in corporate promotion rollouts (Create & maintain account specific promotion sheets) Create schematics, Generate reports from peach tree, Create power point presentations Create Forms (...
Wells Fargo (Randstad Staffing)
Administrative Assistant
2000 - 2000
Created dynamic, engaging PowerPoint presentations. Scheduled appointments with senior level managers, and interacting with their teams and support staff. Leveraged strong interpersonal and...
Procter & Gamble (Folger's Coffee)
Lab Analyst / Roast Technician
1998 - 2000
Met Quality, production and costs targets Identified diagnosis and corrected most technical problems Performed tasks and assignments requiring skills in product and raw material handling Handled...


Dallas County Community College District
Associate of Arts and Sciences (A.A.S.)
DeVry University
Bachelor of Science (B.S.)
Overview  |  Job History  |  Resume/C.V.


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  • 12 months
  • Lifetime
Per Client
Member Since
April 2015
Elance URL
Michelle Small | Elance

Michelle Small