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Lester Ryan A. | Elance
 
176985602337900
Last Sign-in: Dec 19, 2013

Lester Ryan A.

QC/QA Analyst, Customer Service Specialist
   Philippines
  |   Pasig City, GMA

Overview

Minimum Hourly Rate $6

Organized, driven and highly versatile professional with over 6 years of remarkable experience working in various business industries. Extensive knowledge in the call center industry specializing in quality standards; exuded ability to excel in high performance, global and multicultural environments. Team player and leader always ready to cope up with increasing demands.

Resourceful, creative and detail-oriented able to effectively manage, supervise or follow every business need for all ventures undertaken. Can work best under pressure and...

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Skills (3)

Tested
Customer Service Test
My Score
avg
Email Etiquette Certification
My Score
avg
U.S. English Basic Skills Test
My Score
avg
Passed

Service Description

Quality Control / Monitoring
Quality Assurance
Recruitment
Training and Management
Customer Service
Email / Ticket Support
Live Chat
Phone Support


Project Management
Business Management
Event Planning


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Employment

Sutherland Global Services (Ebay account)
Customer Service Specialist /Subject Matter Expert
2011 - 2012
Sutherland Global Services (Broadview Networks)
Technical Service Representative / QA
2010 - 2011
online freelance work
QA / Editor
2009 - 2010
Transcom / NuComm Intíl Contact Center
Quality Assurance Specialist
2007 - 2009

Education

Pamantasan ng Lungsod ng Pasig
BS Ė Hotel and Restaurant Management
2001 - 2005
PATTS College of Aeronautics
Aircraft Maintenance Technology
1995 - 1997
Overview  |  Job History  |  Resume/C.V.

Keywords

Quality Control
Quality Assurance
Recruitment
Training
Customer Service
Email
Live Chat
Phone Support
Manager
English
My Snapshot
Admin Support
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Total
Milestones
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Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
lesterryan
Type
Individual
Member Since
November 2012
Elance URL
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Lester Ryan A. | Elance

Lester Ryan A.