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Lester Ryan A. | Elance
 
176985602337900
Last Sign-in: Dec 19, 2013

Lester Ryan A.

QC/QA Analyst, Customer Service Specialist
   Philippines
  |   Pasig City, GMA

Overview

Minimum Hourly Rate $6

Organized, driven and highly versatile professional with over 6 years of remarkable experience working in various business industries. Extensive knowledge in the call center industry specializing in quality standards; exuded ability to excel in high performance, global and multicultural environments. Team player and leader always ready to cope up with increasing demands.

Resourceful, creative and detail-oriented able to effectively manage, supervise or follow every business need for all ventures undertaken. Can work best under pressure and...

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Skills (3)

Tested
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
English
U.S. English Basic Skills Test
My Score
avg
Passed

Service Description

Quality Control / Monitoring
Quality Assurance
Recruitment
Training and Management
Customer Service
Email / Ticket Support
Live Chat
Phone Support


Project Management
Business Management
Event Planning


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Employment

Sutherland Global Services (Ebay account)
Customer Service Specialist /Subject Matter Expert
2011 - 2012
Sutherland Global Services (Broadview Networks)
Technical Service Representative / QA
2010 - 2011
online freelance work
QA / Editor
2009 - 2010
Transcom / NuComm Intíl Contact Center
Quality Assurance Specialist
2007 - 2009

Education

Pamantasan ng Lungsod ng Pasig
BS Ė Hotel and Restaurant Management
2001 - 2005
PATTS College of Aeronautics
Aircraft Maintenance Technology
1995 - 1997

Keywords

Quality Control
Quality Assurance
Recruitment
Training
Customer Service
Email
Live Chat
Phone Support
Manager
English
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
lesterryan
Type
Individual
Member Since
November 2012
Elance URL
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Lester Ryan A. | Elance

Lester Ryan A.