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Donna O. | Elance
 
176985602337900
Last Sign-in: Apr 6, 2010

Donna O.

Writing, Research, Editing, Administration
   Canada

Overview

Minimum Hourly Rate $10

My diverse background in Office Administration specializing in Client Services, combined with my creative talents for writing and research will give your project the extra polish it deserves.

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Portfolio

This is one of the articles I wrote under my pen name for Vox ( a small newspaper in...
Please view this file if the scanned newspaper article is difficult to read.
A Halloween story I wrote and distributed the night before Halloween to explain my costume
Text version of Sad but True
A brief sample of my blogs about everyday life

Skills (10)

Tested
English
U.S. English Basic Skills Test
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
Microsoft Word
General Office Skills
Computer Skills
Editing
Adobe Photoshop
Microsoft Excel
Technical Writing
Phone Support

Service Description

Originally from the East Coast, I moved to the fast-paced city of Toronto in the late 1980's. I worked my way up from entry level customer service to Customer Service Specialist, specializing in issues that could not be resolved previously and researching files for litigation. I believe if someone is unhappy, just listen, find the problem and fix it...Simple!

Tone is also very important when speaking with clients in person, on the phone and especially in your correspondence. Ask me about this or if you would like some tips on turning a unhappy client into a happy one.

In 2000 with the birth of my second child I returned to my roots on the East Coast, where a world of learning opportunity was revealed. Going back to school I discovered an interest in Environmental Science and renewed my passion for writing and research. One of my research projects opened my eyes to the toxic waste at the now closed naval base in Argentia, NL. I spent countless researching this little known situation. I became hungry to learn more yet horrified of the extent. Another area I researched was the effect of landfill sites on the environment and some alternatives such as compost facilities.

2006 brought my family and I to a northern rural Saskatchewan Cree Reserve. My husband accepted a teaching position and we settled into life on the Reserve's Teacherage. We loved the peacefulness and the great sense of community. Deciding to embrace this slower pace of life, we moved to our own home...

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Employment

Investors Group
Administrative Assistant
2008 - Present
Answer inquiries regarding client's accounts and/or financial planning. Manages complex transactions and paperwork with respect to investments, retirement plans, insurance, mortgages....
Sobey's Western Cellars
Key Holder/ Cashier
2008 - 2008
Provided friendly client service, researched wines/spirits in order to assist clients more effectively. Responsible for opening/closing store.Handled safe balancing, some management duties.
Lindsay King Computer Services and Bookeeping
Bookeeper
2007 - 2008
I managed books for a lawn care/snow removal company using simply accounting
Suds and Spirits Liquor Store
Clerk
2006 - 2007
Provided friendly client service, researched wines/spirits in order to assist clients more effectively.
Robert Murphy Financial Services Inc.
Adminstrative Assistant
2004 - 2006
Managed office for busy Financial Advisor. Data entry, client service, created sales leads, managed appointments, handled expenses, Handled death claims and sensitive situations during a client's...
MFP Financial Services
Portfolio Administrator
1999 - 2000
Client Service, Drafted correspondence, specialized agreements and financial documents using Excel, Microsoft Word and CorelWordperfect Created, implemented and maintained databases.
Pitney Bowes Leasing
Customer Service Representative, Leasing Manager and Customer Service Specialist
1989 - 1998
Performed general office duties, answered phones, operated office equipment Filing, word processing, mail and faxes, provided public relations, Presented sales awards, marketing programs, contests,...

Education

College of the North Atlantic
Adult Basic Education
2003 - 2004
Women Interested in successful Employment
Computer Awareness
2002 - 2002

Keywords

writing
editing
administration
client service
research
My Snapshot
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Elance Level
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Identity
Username
leucosia
Type
Individual
Member Since
July 2005
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Donna O. | Elance

Donna O.