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Laura W. | Elance
 
176985602337900
Last Sign-in: Aug 16, 2014

Laura W.

(Online) Customer Support Specialist
   United States
  |   San Francisco, CA
  |  2:19 pm Local Time

Overview

Minimum Hourly Rate $16

Customer support professional with a talent for growing great relationships with customers.

Specialties: Improving end-user experience (identifying & resolving issues involving bugs, functionality, and content), CRM/ticket management software, building online knowledge bases, writing and maintaining FAQs, technical support, training, forum moderation, e-Commerce (entire order fulfillment process).

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Skills (7)

Tested
Office Skills Test
My Score
avg
Salesforce
Desk.com
FAQ writing

Education

SUNY Buffalo
BA - Psychology/Health & Human Services
-
Overview  |  Job History  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
lewlew00
Type
Individual
Member Since
April 2013
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Laura W. | Elance

Laura W.