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Laarni Venus Marie G. | Elance
 
176985602337900
Last Sign-in: Aug 11, 2016

Laarni Venus Marie G.

GB Six Sigma Certified w/ 5+ Years Management Exp
   Philippines
Cebu City
  |  5:55 pm Local Time

Verified Freelancer

Laarni Venus Marie G.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

*Has solid business acumen combined with particularly strong relationship management and talent for revitalizing, building and developing teams that achieve impressive revenue & productivity gains within highly competitive markets/ industries.

*Consistent peak performer and visionary leader with advanced skills in strategic and tactical planning, resource allocation and management, and change management.

*Expert in driving sales, expansion and profitability in start-up, turnaround and growth environments.

Read More »
Oct 27, 2014|Travel Planning|$36|Completed
|
5.0

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Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Passed
Customer Service
My Score
avg

Employment

NCR Corporation
Revenue Assurance Team Leader
2013 - Present
*Implemented the missed revenue and entitlement administration processes to the services group in Canada, India, Australia, New Zealand, Malaysia, Indonesia, Singapore and the Philippines where we...
Adrienne & Co
Owner
2012 - Present
The virtual company that I own offers varied services for international clients ranging from graphics design, web development, web design and creation, database administration, transcription,...
LiveProspect
Team Leader
2014 - 2014
(VIRTUAL PART-TIME EMPLOYMENT) *Increased the successful validations of the team by 300%. *Created and implemented an auditing process to ensure the quality of the leads and the accuracy of the...
Wakonda Marketing | Redwood Networks
Project Manager
2014 - 2014
(VIRTUAL PART-TIME EMPLOYMENT) -Business Development Consultancy -Handles all process improvement projects; reviews existing processes and ensure that any leakage on revenue is being captured and...
NCR Corporation
UK/ US Sales Ops Team Leader
2010 - 2013
*Managed the transitions of the UK and US telesales/ customer service operations to Cebu that has given NCR an annual cost savings of $30M USD. *Created the outbound telesales team as an addition...
Cleaverlearn English Language Institute (CELI)
Business Development Officer/ Call Center Trainer
2010 - 2010
(PROJECT BASED) -Handles a 100-hour call center training proficiency program covering the following modules: (1) Intensive English Communication (2) American Culture and Geography (3) Customer...
Cleaverlearn English Language Institute (CELI)
Business Development Officer/ Call Center Trainer
2010 - 2010
(PROJECT BASED) -Handles a 100-hour call center training proficiency program covering the following modules: (1) Intensive English Communication (2) American Culture and Geography (3) Customer...
Direct Response (Phils.)
Training Supervisor
2009 - 2010
*100% passing rate of all endorsed trainees after nesting period. *Has successfully created all the sales strategies and materials for the outbound sales campaign which has sustained a consistent...
Call Center Academy (CCA)
Business Development Manager/ Call Center Trainer
2008 - 2010
*Consistently achieved an average hiring rate of 78% for all the classes that I have handled. *Has increased CCA’s BPO company tie ups by 60% and has successfully established CELI’s partnerships...
Convergy’s Philippines Services (CPS)
Senior Specialist (Insurance Account)
2008 - 2008
*Consistently awarded as the account’s top performer for 6 straight months in terms of QA (99% 6-months average) and 100% CSAT rating month after month until I left the company. -Handles calls...
PeopleSupport (Phils.), Inc.
Team Supervisor | Team Coach
2006 - 2008
*Consistent top performer on all KPI’s across the board during the nesting period. *Promoted as a team coach after the nesting period due to impressive performance and winning over very tenured...
88th Floor Gifts Inc.
Graphic Artist
2005 - 2006
*Awarded as the artist of the year with an annual CSAT rating average of 95% and a 100% attendance. *Consistently gets kudos emails and calls from clients for impressive designs and interaction...
88th Floor Gifts Inc.
Customer Service Proofer
2005 - 2005
-Proof reads all the entries from the customer advocates to ensure that the data are all correct for processing. -Distributes tasks/ assignments to the appropriate team and individual and...

Education

University of the Philippines
Bachelor of Arts in Mass Communication
2003 - Present
Overview  |  Job History  |  Resume/C.V.

Keywords

Business Development
Project Management
Virtual Assistant
Customer Services
Telesales
Team Leader
Sales
Call Center
Process Improvements
Graphic Artist
My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
lg185048
Type
Individual
Member Since
October 2014
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Laarni Venus Marie G. | Elance

Laarni Venus Marie G.