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Milagros A. | Elance
 
176985602337900
Last Sign-in: Oct 26, 2013

Milagros A.

helpdesk, technical support specialist, CRM
   Philippines
  |   Binangonan, Rizal
  |  12:22 pm Local Time

Overview

Minimum Hourly Rate $8

I am a graduate with a Bachelorís Degree Major in Electronics and Communications Engineering. With more than 7 years of practical experience working in a fast-paced and challenging environment in providing technical service assistance. I am well-trained when it comes to computers and internet connections. Some of my technical skills are but not limited to:Strong Knowledge in troubleshooting different routers, modems and other networking devices. well trained in using different operating system. Proficient in using MS office applications and...

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May 10, 2013|Virtual Assistant|Private|Completed
Apr 8, 2013|Technical Support|Private|Completed
Mar 24, 2013|Virtual Assistant|Private|Completed

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Skills (10)

Tested
Cisco
Internet Security
Network Administration
Call Center Skills
Computer Skills
Customer Service
Email
General Office Skills
Helpdesk
Knowledge of Microsoft Office

Service Description

Technical Support , CRM Management, Help desk, Data Entry, Web Research, Email Management, Customer Service, Link Building and Data Mining,

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Employment

Concur: Business Travel & Expense Management
Service Administrator
2013 - Present
Maintaining multiple customer environments on an on-going basis. Reviews best practices including identifying common user issues and advise how the client can educate their users on these issues....
Cognizant Technology Solutions
Support Specialist
2012 - 2013
Manage Organizationís database of record, implemented on the Salesforce.com platform, for all organization users. Perform basic administration of Organizationís Salesforce.com instance Regularly...
Broadcore Philippines Inc
Support Analyst
2011 - 2012
Performing duties such as configuring and troubleshooting VoIP telephony infrastructure for the various systems, documenting and analyzing product information, working with LogMeIn123 to solve...
Orchid Cybertech Services Inc.
Broadband Engineer
2009 - 2011
-Attended technical enquiries from distributors -Assisted on site technician in installation and site trouble-shooting -Support local installation and field service call for ADSL2+ (Voice and...
HTMT Global Solutions
Technical Support Representative
2007 - 2009
-Provide technical/ customer service support for Sony products. -Provide first level troubleshooting. -Help maintains customer awareness of new products and latest technology. -Escalates cases...
JAZM Webzone Ent.
Computer Technician/ Customer Service
2005 - 2007
Installation and configuration and Troubleshooting of hardware and software. Coordinate with 3rd party vendors to resolved hardware problems Assistant in network troubleshooting Assist...

Education

Technological Institute of the Philippines
BS Electronics and Communication Engineering
- 2005

Keywords

Technical Support
CRM Management
Help desk
Data Entry
Web Research
Email Management
Customer Service
Link Building and Data Mining
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Elance Level
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  • 12 months
  • Lifetime
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Total
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Clients
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Private
Private
Total
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Identity
Username
lhay01
Type
Individual
Member Since
March 2013
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Milagros A. | Elance

Milagros A.