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Lalaine Francisco | Elance
 
176985602337900
Last Sign-in: Feb 7, 2012

Lalaine Francisco

Customer Service Representative
   Philippines
  |   Muntinlupa, NCR

Overview

Minimum Hourly Rate $8

I graduated with the degree of Bachelor of Science of Foreign Service major in Diplomacy. I have a strong written and verbal communication skills with a good academic background. I worked with the Real Estate and Call Center Industries in the Philippines. This worked helped me a lot in developing my interpersonal and communication skills and strengthening the other skill set. I also used to handle Computer-Telephone Interface (CTI) and have the ability to be a good listener, compassionate to provide outstanding service to the...

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Skills (3)

Tested
Call Center Skills Test
My Score
avg
Passed
Internet and Direct Selling
Data Entry Specialist

Service Description

Serves customers by providing product and service information, resolving product and service problems. Can work under minimal supervision and a multi-task oriented person.

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Employment

Convergys Inc
Customer Service Representative
2010 - 2011
* Work a 48-60 hour per week schedule. Hours will vary and depend upon call volumes and seasonal trends. * Maintain a minimum productively standard of 70-80 calls per hour. * Answer incoming...
Filipino Achievers International Placement Agency
Operation Manager
2008 - 2009
* Manage projects, including plan development, resource allocation and management, configuration management, change management, issue management and risk management. * Lead, execute and process...
Filinvest Land Inc.
Sales Broker
2006 - 2008
* Meets or exceeds individual and team sales goals. * Proactively develops sales leads to grow for the team by follows up on internal referrals, seeking external referral business, completes local...
Vision-X Incorporated / Advanced Contact Solutions
Customer Service Representative ( Inbound Sales )
2003 - 2005
* Work a 48-60 hour per week schedule. Hours will vary and depend upon call volumes and seasonal trends. * Maintain a minimum productively standard of 70-80 calls per hour. * Answer incoming...

Education

Lyceum of the Philippines
BS Foreign Service Major in Diplomacy
1996 - 2003
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer service
Resolving Conflicts
Multi-task Oriented
Listening Phone Skills
Analyzing Information and Problems. Data Entry Specialist
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Identity
Username
Lhen1004
Type
Individual
Member Since
January 2012
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Lalaine Francisco | Elance

Lalaine Francisco