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Maria Elena Cielo | Elance
 
176985602337900
Last Sign-in: May 1, 2015

Maria Elena Cielo

My job is to make your life easier.
   Australia
  |   Sydney, New South Wales

Overview

Minimum Hourly Rate $5

I have been working with Business Outsourcing companies for almost 5 years now. I started with Airline ticketing and reservation with Orbitz (Cheaptickets). I then transitioned to Telus, a mobile network of Canada. After my role with DirectTv&Dish network I worked at a HP contact centre where I became competent with the Accor Hotels reservations systems in an inbound centre environment.

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Aug 13, 2013|Virtual Assistant|$0|Working
Mar 5, 2013|Virtual Assistant|$726|Working
|
5.0

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Portfolio

The goal as a company is to have customer service that is not just the best but...

Skills (8)

Tested
Customer Service
Customer Service
My Score
avg
Phone Support
Knowledge of Microsoft Office
General Office Skills
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Time Management
Time Management
My Score
avg
Passed
Email Handling
Appointment setting

Service Description

After my decision to explore another field, I started as a virtual assistant for Odesk/Elance, this was before the two were separate entities. I was more on the logistics and administrative side with my first job, I do research, purchase forms, follow up on shipping and schedule conferences and meetings for the different departments. I organised the company's product library for my first client as well as meetings during conferences held in Europe and the US. After this job, I went on freelance and worked directly with a separate client from the US as a virtual assistant. This was not under Elance, hence that history is not recorded under this profile for that period.

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Employment

HEWLETT-PACKARD PHILIPPINES
RESERVATION AMBASSADOR
2014 - 2014
•Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. •Monitor the service event through completion for...
BOARDWALKBRAND INC.
VIRTUAL ASSISTANT
2012 - 2013
A virtual executive assistant to the CEO,Director of Operations and our Production Manager, in addition to that, I am tasked to assist new managers that we have on board. Further, I was assigned to...
STREAM GLOBAL SERVICES (DISH SATELLITE TV)
SUPPORT PROFESSIONAL
2011 - 2012
•Assisting the customers with questions and concerns relating to various products and services in the consumer electronics, telecommunication, computer and media entertainment...
VXI GLOBAL SOULUTIONS (DIRECTV)
sales expert/retention team
2010 - 2011
•Resolve customer's concern, promote Product and client Loyalty •Promote product and client loyalty •Follows and complies to prescribed work flow/call flow •Up sell or Upgrade individual products...
PEOPLESUPPORT
TRAVEL EXPERT
2007 - 2008
• Professionally handle high volume incoming inquiries from customers and clients specifically about flight modification and cancellation • Thoroughly and efficiently gather customer information,...

Education

MINDANAO STATE UNIVERSITY-ILIGAN STATE UNIVERSITY
BUSINESS ADMINISTRATION MAJ. ENTREPRENEURIAL MRKT
2002 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Virtual Administration Customer Service Personal Assistant Appointments Coordination
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Clients
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Identity
Username
lhencielo
Type
Individual
Member Since
November 2012
Elance URL
Verifications
0
Maria Elena Cielo | Elance

Maria Elena Cielo