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Libu George | Elance
 
176985602337900
Last Sign-in: Mar 6, 2014

Libu George

Expert in Excel
   India
  |   Hyderabad, Andhra Pradesh
  |  11:37 pm Local Time

Overview

Minimum Hourly Rate $8

Achievement-oriented, diligent, zealous Customer Servicing, Training and Development Professional offering 12 years of experience across the industry.
Resourceful and competent to create win-win relationship with Customers coupled with proven awareness in managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
Exceptional training abilities with successful track record of conducting training sessions and designing well-structured training modules on process excellence,...

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Skills (10)

Tested
Microsoft Excel 2003 Test
My Score
avg
Microsoft Excel 2010 Test
My Score
avg
Microsoft PowerPoint 2003 Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed

Service Description

Training Need Analysis
Conducting/ Evaluating Training
Client Retention Management
Process Mapping & Analysis
Lead, train and mentor teams
Persuasive Communication Skills
Advanced Excel Skills
Real Time Crisis Management


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Employment

[24]7 Inc
WFM- Executive
2011 - 2013
Accountable for dealing with US customers for Dish Network. Provided resolutions to the customer for both billing and technical queries. Built and maintained healthy business relations with...
Dell
Resolution Expert
2007 - 2009
Accountable for dealing with US customers for Dell Consumer Tech Support Process. Communicated with the clients to review and resolved operational issues as well as implementing new process...
Genpact
Process Associate
2006 - 2007
Administered the floor activities andhandled US, Canadian and European costumers and provided resolution of the problems faced by them on the Web site. Assured quality by taking initiatives...
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service Report generation
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
libugeorge
Type
Individual
Member Since
July 2013
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Libu George | Elance

Libu George