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Liezl H. | Elance
 
176985602337900
Last Sign-in: Apr 6, 2015

Liezl H.

Virtual Assistant Specialist
   Malaysia
  |   Kuala Lumpur, Kuala Lumpur
  |  10:34 pm Local Time

Overview

Minimum Hourly Rate $5

Committed to deliver.

With 8 years of experience in customer service and technical support and a year supervising back office processing for top US companies, Iím here to deliver the work with accuracy. I can do internet research, data processing/entry and transcription.

I am used to shifting schedule and can make myself available at any time the job requires.

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Feb 17, 2015|Transcription|$72|Completed
|
5.0

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Skills (10)

Tested
Administrative Assistant
My Score
avg
Passed
Customer Service
My Score
avg
Google Search
My Score
avg
Transcription
My Score
avg

Employment

Accenture Delivery Center Philippines, Inc.
Subject Matter Expert
2013 - 2014
- Provided highest level of expertise in the Order Management process - Coordinated with US counterparts regarding process updates and created job aids and exams for the local Order Management...
Accenture Delivery Center Philippines, Inc.
Inbound Dispatch Services Representative
2012 - 2013
- Provided assistance to technicians and area plant supervisors in adding, removing, rearranging, and completing jobs over the phone - Assisted other departments like sales and front desk support...
Accenture Delivery Center Philippines, Inc.
Technical Support Representative
2008 - 2012
- Provided DSL technical support solution to customers including verifying and troubleshooting connectivity, setting up of home network using both wired and wireless connection and setting up of...
Teletech Customer Care Management Philippines, Inc
Technical Support Representative
2007 - 2008
- Assisted customers with computerís out-of-the-box setup and setting up of home network - Provided advanced troubleshooting for desktop and portable systemsí hardware and Operating System issues...
Sitel Customer Care Philippines
Technical Support Representative
2006 - 2007
- Provided advanced troubleshooting and assisted customers through machineís functions - Maintained excellent quality scores and received commendations from clientís own Quality Analyst -...
Sitel Customer Care Philippines
Customer Service Representative
2005 - 2006
- Provided wide range of services including activation of new accounts, handling billing inquires/payments and settling disputes, basic troubleshooting of radios and general inquiries - Awarded...
TUTORPRO+
Part-time Tutor
2003 - 2004
- Prepared exercises and sample exams for the children and assisted them on their lessons, assignments and projects - Handled preschool to high school students

Education

University of the Philippines Open University
Associate in Arts
2009 - 2011
University of the Philippines Diliman
BS in Electronics and Communications Engineering
2002 - 2004
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
liezlhonrade
Type
Individual
Member Since
January 2015
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Liezl H. | Elance

Liezl H.